Re: Passport - anyone has this blank screen issue?

SMU Classification: Restricted

Thank you Mike and Marcie too, sorry to miss our your names in the previous email.

Seems like Find/Replace is the main culprit. I will give it a try if my current stanza fail to work.
Thank you for your help!

Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Singapore Management University

From: EZproxy List <[email protected]> On Behalf Of Michael Paulmeno
Sent: Thursday, November 7, 2019 1:08 AM
To: [email protected]
Subject: Re: [EZPROXY-L] Passport - anyone has this blank screen issue?

We noticed he problem as well.  For us the PHE line did nothing, but commenting out the find/replace lines solve the issue.  I am curious to know if there are any other ramifications of doing so, but am thankful for resolution.

Cheers,
Mike

From: EZproxy List <[email protected]<mailto:[email protected]>> On Behalf Of Sharon Tait
Sent: Wednesday, November 6, 2019 10:07 AM
To: [email protected]<mailto:[email protected]>
Subject: Re: [EZPROXY-L] Passport - anyone has this blank screen issue?

I added Tim's PHE line and this appears to resolve the issue for us.
Note sure if removing the find/replace statements is a better solution,but for now I will go with the PHE and monitor any issues.
Thanks everyone for your input/resolutions!

Sharon

Sharon Tait
Seneca College Libraries
Digital Resources and Systems Technician
Digital Library Services & Information Systems
1750 Finch Ave E
Toronto, Ontario
M2J 2X5

http://library.senecacollege.ca


(416)491-5050 ext. 22071
(416)803-2071 (cell)

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________________________________
From: EZproxy List <[email protected]<mailto:[email protected]>> on behalf of Marcie Burton <[email protected]<mailto:[email protected]>>
Sent: Wednesday, November 6, 2019 9:24 AM
To: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>>
Subject: Re: [EZPROXY-L] Passport - anyone has this blank screen issue?

[EXTERNAL EMAIL]

We had the same problem after upgrading to the new stanza.  After some trial and error, I found that removing the text below fixed this issue for us.

Find //www.portal.euromonitor.com/<http://www.portal.euromonitor.com/>
Replace //^pwww.portal.euromonitor.com<http://pwww.portal.euromonitor.com/>^/

So this is the stanza we use at UNC Greensboro:

Title Passport (Euromonitor International) (updated 20191017)
URL http://www.portal.euromonitor.com/portal/server.pt
HJ https://www.portal.euromonitor.com
HJ www.portal.euromonitor.com<http://www.portal.euromonitor.com>
HJ https://portal.euromonitor.com
HJ portal.euromonitor.com<http://portal.euromonitor.com>
DJ portal.euromonitor.com<http://portal.euromonitor.com>
DJ euromonitor.com<http://euromonitor.com>
NeverProxy emportal.euromonitor.com<http://emportal.euromonitor.com>
NeverProxy microservices.euromonitor.com<http://microservices.euromonitor.com>
NeverProxy searchservice.euromonitor.com<http://searchservice.euromonitor.com>
NeverProxy search-service.euromonitor.com<http://search-service.euromonitor.com>

I am not really sure why.  It could be a conflict between directives that are listed above.

Marcie Burton


On Wed, Nov 6, 2019 at 2:05 AM Dino YEO <[email protected]<mailto:[email protected]>> wrote:

SMU Classification: Restricted


Hi all,



Before the Firefox issue can be resolved, now we have another feedback that after selecting any one of the Industries, the screen just appeared without any information. See the picture attached. Anyone has this issue too? I tried on both Chrome and Firefox, I tried Eyewear, Alcoholic Drinks, Beauty and Personal Care, none of them works.



[cid:[email protected]]



Best Regards,
Dino Yeo
Library Specialist
SMU Libraries
Tel: +65 6828 0358

Singapore Management University
library.smu.edu.sg<http://library.smu.edu.sg/>

Our Passion, Our Commitment, Your Advantage



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--
Marcie Burton
Electronic Resources Cataloging Technician
The University of North Carolina at Greensboro
Technical Services Department
Walter Clinton Jackson Library
P.O. Box 26170
Greensboro, NC 27402-6170
Phone: 336.265.7489 or 336.334.5781
[email protected]<mailto:[email protected]>

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