RE: Cannot get HP5510 to print

Sounds like you are on the right track... Be sure that  ghostscript and
foomatic are installed, as those are the only things I can think of for
you to be missing... Also check your /var/log/cups/error_log file for
more clues as to why the job is not being sent...

Cory
Hp linux printing team

-----Original Message-----
From: hpoj-devel-admin-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org
[mailto:hpoj-devel-admin-5NWGOfrQmneRv+LV9MX5uipxlwaOVQ5f@public.gmane.org] On Behalf Of Hal Vaughan
Sent: Wednesday, August 11, 2004 8:48 AM
To: [email protected]
Subject: [hpoj-devel] Cannot get HP5510 to print

I bought a HP 5510 last night and was up most of the night trying to get
it to work.  (I need to have a printer working ASAP and am close to
returning this and getting a Brother 1440 laserprinter because it just
won't work.)

I am using Libranet, so when I hooked up the printer, I used apt-get to
install hpoj and hpijs.  (I haven't seen it specifically stated, but I
assume I need both of these, hpoj to scan and hpijs to print -- is that
right?).  I am using a 2.4.21 kernel.  The hpijs version is 1.5.

Originally when I installed hpoj (again, with apt-get), ptal-init asked
me all the questions, and within a few minutes I was able to use the
scanner.  
Considering the last time I had tried a scanner on Linux was over 3
years ago, and it was damn near impossible to get it to work, I was
excited.

Then I tried to install the printer.  I used the KDE control panel and
pulled up the printer screen to install the printer in CUPS (if you
haven't used it, it has a few more features than the web control panel
for CUPS).  The first time I did this, I admit I didn't read the
instructions.  I tried to install it as the 1st USB printer, and got
messages that usb:/dev/usb/lp0 did not exist.  I deleted the printer
from CUPS, restarted CUPS, and re-installed (this time, in the printer
list, CUPS specified ptal:mlc:usb:hp5510 --I changed the name to hp5510
for brevity).  It installed and I tried to print a test page.  I got the
dialog that said CUPS sent the test page successfully, I pressed Okay to
continue, configured the printer, and waited.  No test page.

I have uninstalled and reinstalled this a number of times.  I am getting
the status display (on the web control panel for CUPS) Printer State:
stopped, accepting jobs.

I've tried ptal-print and it cannot connect to the printer.  I tried
ptal-connect mlc:usb:hp5510 -service PTAL-MLCD-DUMP and I get a dump
(included at the end of this, in case it helps).  I tried ptal-connect
mlc:usb:hp5510 -service echo and I cannot connect.

It seems I can scan (some programs seem to have trouble, but the SANE
gui frontend allowed me to scan an image in perfectly).  I can use
scanimage 
--list-devices and it shows up.   If I scanimage --test, I get a
successful 
report.  I don't know if this printer has an echo service, so I don't
know if ptal-connect mlc:usb:hp5510 -service echo is a sign of the
problem or not.

I really want to get this working, since it would solve my
scanner/fax/printer/copier needs with one shot and because I like HP
products (they usually have good Linux support and are reliable), but I
have to be practical.  I cannot waste a lot of time on this.  I have to
have a printer working today, and I have to get back to my other work,
so any help is GREATLY appreciated.

Thanks!

Hal

Output from ptal-connect mlc:usb:hp5510 -service PTAL-MLCD-DUMP:

ptal-connect: connecting to device "mlc:usb:hp5510"...  successful.

ExMgr:
pid=13637
gDebugFlag=0
pBufferPool: available#=2, size=4102, requested#=230, allocated#=3
noFork=0 stayActivated=0 noDrain=0 forceMlcDot4=0 noDot4=0
noPmlMultiplexing=0 sleepBeforeOpen=0
initialized=1
fd=5: read=1, write=0
fd=8: read=1, write=0
fd=9: read=1, write=0
fdCount=10
exContext=2
exState=2
exActivateCount=1
exCloseCount=0
exCloseReason=0x0000
exReactivateFlag=0
tryDot4=1
tryMlc=1
transportMode=2=1284.4
miser=0
argcOriginal=22
argvOriginal:  "mlc:usb:hp5510" "-devidmatch" "MDL:officejet 5500
series;" 
"-devidmatch" "SN:MY44CF101396;" "-device" "/dev/usb/lp0" "/dev/usb/lp1"

"/dev/usb/lp10" "/dev/usb/lp11" "/dev/usb/lp12" "/dev/usb/lp13" 
"/dev/usb/lp14" "/dev/usb/lp15" "/dev/usb/lp2" "/dev/usb/lp3"
"/dev/usb/lp4" 
"/dev/usb/lp5" "/dev/usb/lp6" "/dev/usb/lp7" "/dev/usb/lp8"
"/dev/usb/lp9"
argc=0
fdNull=4
pFreeMsgPool: depth=2
pPendingMsgQueue: depth=0
pActiveTimerQueue: depth=0
pPeriodicTimerQueue: depth=1
select timeout: sec=0, usec=500000, infinite=0 consoleAllowRemote=0
consoleOldStdin=6
consoleOldStdout=7
consoleIsRemote=0
socketSuffix=<usb:hp5510>
socketAliasSuffix=<>
socketName=</var/run/ptal-mlcd/usb:hp5510>
socketAliasName=<>
socketFd=5
pmlTransportSession=8
pmlCurrentSession=-1
pmlLastSession=24
llioPossibleName[0]=</dev/usb/lp0>
llioPossibleName[1]=</dev/usb/lp1>
llioPossibleName[2]=</dev/usb/lp10>
llioPossibleName[3]=</dev/usb/lp11>
llioPossibleName[4]=</dev/usb/lp12>
llioPossibleName[5]=</dev/usb/lp13>
llioPossibleName[6]=</dev/usb/lp14>
llioPossibleName[7]=</dev/usb/lp15>
llioPossibleName[8]=</dev/usb/lp2>
llioPossibleName[9]=</dev/usb/lp3>
llioPossibleName[10]=</dev/usb/lp4>
llioPossibleName[11]=</dev/usb/lp5>
llioPossibleName[12]=</dev/usb/lp6>
llioPossibleName[13]=</dev/usb/lp7>
llioPossibleName[14]=</dev/usb/lp8>
llioPossibleName[15]=</dev/usb/lp9>
llioPossibleNameCount=16
llioName=</dev/usb/lp0>
llioOverrideDeviceID=<>
llioMatchDeviceID[0]=<MDL:officejet 5500 series;>
llioMatchDeviceID[1]=<SN:MY44CF101396;>
llioMatchDeviceIDCount=2
llioFd=9
llioDummyFd=-1
llioPollState=2
llioLastHitTime=1092238335
llioForwardBdrQueue: depth=0
llioDeviceID=<MFG:hp;MDL:officejet 5500
series;CMD:LDL,MLC,PML,DYN;CLS:PRINTER;1284.4DL:4d,4e,1;SN:MY44CF101396;
S:0380008000020020002c1480062c2500062;Z:007;>
llioSavedDeviceID=<MFG:hp;MDL:officejet 5500
series;CMD:LDL,MLC,PML,DYN;CLS:PRINTER;1284.4DL:4d,4e,1;SN:MY44CF101396;
S:0380008000020020002c1480062c2500062;Z:007;>
llioBusAddress=2
llioDeviceAddress=7
llioVendorID=0x03F0
llioProductID=0x3A11
llioCurrentProtocol=2
llioSupportedProtocols=0x04

Transport:
this=0x08069300
port=0
pMgr=0x08068628
pPhysicalPort=0x08068628
forwardTransactionCounter: current=128, initial=128, low=126, high=128,
max=128
channelCount=17
channelArray=0x080694F0
channelArray[0]=0x08069538
channelArray[1]=0x08069830
channelArray[2]=0x08069A30
channelArray[3]=0x08069C30
channelArray[4]=0x08069E30
channelArray[5]=0x0806A030
channelArray[6]=0x0806A230
channelArray[7]=0x0806A430
channelArray[8]=0x0806A630
channelArray[9]=0x0806A830
channelArray[10]=0x0806AA30
channelArray[11]=0x0806AC30
channelArray[12]=0x0806AE30
channelArray[13]=0x0806B030
channelArray[14]=0x0806B230
channelArray[15]=0x0806B430
channelArray[16]=0x0806B630
overheadBufferCount=0
pNextTransport=0x00000000
pForwardDataTimer=0x080693C8 (count=0)
pForwardDataTimeoutMsg=0x08069398
reverseDataBufferCount=180
reverseDataBufferSize=4102
maxForwardBdrsPerTransaction=4
nextChannelToAllocate=17
nextBlockedChannel=-1
lookupQueue: depth=0, peek=0x00000000
----------------
pForwardHeaderPool=0x08069408
mlcChannelArray=0x080694F0
pCommandChannel=0x08069538
grcState=0
reverseDataStopped=0
tryDot4=1
tryPreDot4=0
tryMlc=1
requestedRevision=0x20
revision=0x20
maxRemoteSockets=32

Command channel:
this=0x08069538
port=0
channel=0
localSocket=0
pTransport=0x08069300
pMgr=0x08068628
pPhysicalPort=0x08068628
openingAnySetFlags=0x0010
closingAnySetFlags=0x0124
flags=0x0003
countOpen=0
countOpenFailure=0
pService=0x00000000
scd=0x00000000
forwardDataPriority=0
minBuffersRequired=0
benefitOfMoreBuffers=0
reverseDataBufferSize=4102
bufferCount=3
remoteSocket=0
maxForwardDatalen=58
maxReverseDatalen=58
countForwardData=38
countReverseData=38
countReverseBuffers=38
countReverseBufferReturns=38
lastReverseBuffer=0x00000000
currentForwardBuffer=0x00000000
currentGrabbedCredit=-1
currentGrabbedTransaction=-1
----------------
pMlcTransport=0x08069300
pCommandChannel=0x08069538
disableCreditCommands=1
pForwardCreditRequestTimer=0x080696D0
pForwardCreditRequestMsg=0x080696A0
pReverseCreditHeartbeatTimer=0x08069738
pReverseCreditHeartbeatMsg=0x08069708
musherFirstCreditRequestDelay=2
musherNextCreditRequestDelay=5
gusherFirstCreditRequestDelay=5
gusherNextCreditRequestDelay=10
miserFirstCreditRequestDelay=0
miserNextCreditRequestDelay=2
gusherPiggybackCreditCount=1
gusherCreditCount=2
miserCreditRequestCount=2
workaroundReverseCreditLoss=0
maxForwardPacketSize=64
maxReversePacketSize=64
forwardCreditRequest=16
forwardMaxOutstandingCredit=1
forwardCredit: current=1, initial=1, low=0, high=2, max=65535
lastCreditRequestGotUsNowhere=0
reverseMaxOutstandingCredit=1
reverseBuffersPerPacket=1
uncreditedBuffers=0
reverseCreditToGrant=2
reverseCredit: current=1, initial=1, low=0, high=2, max=65535
countSendPiggybackCredit=38
countHandlePiggybackCredit=38
countSendCredit=0
countHandleCredit=0
countHandleCreditAfterCreditRequest=0
countSendCreditRequest=0
countHandleCreditRequest=0
countSendEmptyCreditRequestReply=0
countHandleEmptyCreditRequestReply=0
isGusher=1
----------------
pForwardCommandPool=0x08069770
pForwardNonconsumingQueue=0x08069790
pForwardReplyQueue=0x080697A0
pForwardRequestQueue=0x080697B0
forwardRequestCredit: current=1, initial=1, low=0, high=1, max=65535
pCommandReplyTimer=0x080697F0 (count=0)
pCommandReplyTimeoutMsg=0x080697C0
allowErrorPackets=1
lastPsid=-1
lastSsid=-1

Session 0: type=command
        state=1
        fd=8
        scdlink=-1
        pLookup=0x08068DE8
        outstandingForwardBdrCount=1
        pReverseBdrQueue: depth=0
        tcd=0x00000000
        pCommandBdr=0x0806DA38
        pmlTrapsRegistered=0
        bitbucketSocket=0

Session 8: type=transport
        state=6
        fd=10
        scdlink=-1
        pLookup=0x080690E8
        outstandingForwardBdrCount=0
        pReverseBdrQueue: depth=0
        tcd=0x08069830
        pCommandBdr=0x00000000
        pmlTrapsRegistered=0
        bitbucketSocket=0

Transport channel for session 8:
this=0x08069830
port=0
channel=1
localSocket=128
pTransport=0x08069300
pMgr=0x08068628
pPhysicalPort=0x08068628
openingAnySetFlags=0x0010
closingAnySetFlags=0x0124
flags=0x0003
countOpen=1
countOpenFailure=0
pService=0x08068628
scd=0x00000008
forwardDataPriority=0
minBuffersRequired=10
benefitOfMoreBuffers=1
reverseDataBufferSize=4102
bufferCount=12
remoteSocket=1
maxForwardDatalen=2046
maxReverseDatalen=2046
countForwardData=2
countReverseData=2
countReverseBuffers=2
countReverseBufferReturns=2
lastReverseBuffer=0x0806DA38
currentForwardBuffer=0x00000000
currentGrabbedCredit=-1
currentGrabbedTransaction=-1
----------------
pMlcTransport=0x08069300
pCommandChannel=0x08069538
disableCreditCommands=0
pForwardCreditRequestTimer=0x08069990
pForwardCreditRequestMsg=0x08069960
pReverseCreditHeartbeatTimer=0x080699F8
pReverseCreditHeartbeatMsg=0x080699C8
musherFirstCreditRequestDelay=2
musherNextCreditRequestDelay=5
gusherFirstCreditRequestDelay=5
gusherNextCreditRequestDelay=10
miserFirstCreditRequestDelay=0
miserNextCreditRequestDelay=2
gusherPiggybackCreditCount=1
gusherCreditCount=2
miserCreditRequestCount=2
workaroundReverseCreditLoss=0
maxForwardPacketSize=2052
maxReversePacketSize=2052
forwardCreditRequest=16
forwardMaxOutstandingCredit=65535
forwardCredit: current=1, initial=0, low=0, high=1, max=65535
lastCreditRequestGotUsNowhere=0
reverseMaxOutstandingCredit=65535
reverseBuffersPerPacket=1
uncreditedBuffers=0
reverseCreditToGrant=0
reverseCredit: current=12, initial=12, low=11, high=12, max=65535
countSendPiggybackCredit=0 countHandlePiggybackCredit=0
countSendCredit=3
countHandleCredit=3
countHandleCreditAfterCreditRequest=0
countSendCreditRequest=0
countHandleCreditRequest=0
countSendEmptyCreditRequestReply=0
countHandleEmptyCreditRequestReply=0
isGusher=1


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