Re: PE R620, DSU and USB issue

Dell - Internal Use - Confidential
Hi Henrik,

Can you confirm which OS are you using?

Also provide the details of "'dsu --inventory'".

Regards
Balaji Singh
From: Henrik Schmiediche [mailto:[email protected]]
Sent: Wednesday, March 16, 2016 8:19 PM
To: Singh, B B <[email protected]>; linux-poweredge-Lists <[email protected]>
Subject: Re: [Linux-PowerEdge] PE R620, DSU and USB issue


Thank you. This fixed this issue!

A second issue has appeared. We have multiple R610's with 48GB of RAM each. When I try to update them I get the error:

Enough contiguous physical memory is not available to perform the BIOS update running under
  this Operating System. Reboot and try again.

(See below.) Any ideas how to fix this? 48GB should be enough memory and the system is quiescent with nothing running. It does say something about "contiguous physical memory", but I am not sure how to address that issue.

Regards,
      - Henrik

---------------------------------------------------------------------
]# dsu --non-interactive
Verifying catalog installation ...
Installing catalog from repository ...
Verifying inventory collector installation ...
Getting System Inventory...
Determining Applicable Updates...
Installing R610_BIOS_C6MRW_LN_6.4.0...
Collecting inventory...
....
Running validation...

BIOS

The version of this Update Package is newer than the currently installed version.
Software application name: BIOS
Package version: 6.4.0
Installed version: 6.3.0

Executing update...
WARNING: DO NOT STOP THIS PROCESS OR INSTALL OTHER DELL PRODUCTS WHILE UPDATE IS IN PROGRESS.
THESE ACTIONS MAY CAUSE YOUR SYSTEM TO BECOME UNSTABLE!
.............................................
Device: BIOS
  Application: BIOS
  Enough contiguous physical memory is not available to perform the BIOS update running under
  this Operating System. Reboot and try again.

R610_BIOS_C6MRW_LN_6.4.0 could not be installed

Done! Please run 'dsu --inventory' to check the inventory

---------------------------------------------------------------------
On 3/16/2016 4:39 AM, [email protected]<mailto:[email protected]> wrote:

Dell - Internal Use - Confidential

Hi Henrik,

Yeah this is a known issue in DUP, which got fixed in latest one.

Here the DUP is checking for usb-storage driver whether its loaded or NOT, if NOT they are just quitting as reported below.

Meanwhile I would request you to use the workaround as described below.

Workaround:

1.      Modprobe usb-storage

2.      Install the Diagnostics_Application_5W2KP_LN64_OSC_1.1_X10-00

Regards

Balaji Singh

----------------------------------------------------------------------

Message: 1
Date: Tue, 15 Mar 2016 10:54:25 -0500
From: Henrik Schmiediche
Subject: [Linux-PowerEdge] PE R620, DSU and USB issue
To: [email protected]<mailto:[email protected]>
Message-ID:
Content-Type: text/plain; charset="utf-8"


We are running PowerEdge Server R620 with CentOS 7. When using DSU all components, we get the error message in regards to USB not being enabled:

* Inventory Failure: USB is not enabled. Please enable USB and try
update again*

Except USB are enabled in the BIOS. How do I fix this?

The issues appears to be in the OS Collector.

[*]9 OS Collector
Current Version : 0 Upgrade to : OSC_1.1

Everything else updated(d) just fine.

Regards,
- Henrik

]# dsu --non-interactive
Verifying catalog installation ...
Installing catalog from repository ...
Verifying inventory collector installation ...
Getting System Inventory...
Determining Applicable Updates...
Installing Diagnostics_Application_5W2KP_LN64_OSC_1.1_X10-00...
Collecting inventory...
......
Inventory Failure: USB is not enabled. Please enable USB and try update again

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