OT: Service from Sony

Just curious as to the type of service people have received from Sony
regarding their purchases?

I've recently purchased a Vaio Z1GP and with my Vaio I received a "Join
Club Vaio" card which offered me, amongst other things, a "Welcome
Pack", which included a Vaio T-Shirt, a Vaio Mouse Mat and a Vaio
Stainless Steel Business Card Holder.

It's been almost 3 months since I purchased my laptop, and 3 telephone
calls and two unanswered emails later, I have still not received this
"pack".

Some of you may be saying it's really petty complaining about something
like this however, they've offered me something, and I expect to receive
it.

What are your thoughts/experiences?

Jason.