RE: OT: Service from Sony

Hello Jason,

I got my GRS614MP two weeks ago and so far the service has been fine. I
needed to get an AV lead to connect to a TV and the support guy at Sony
was helpful.

I got my lead 4 days later with a t-shirt and a pair of sunglasses,
which I wasn't expecting.

Now I just want them to provide a BIOS update that will allow me to
access some of the useful BIOS settings, and provide out of the box
support for Linux :)

Neil

-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Jason Cox
Sent: 03 July 2003 13:46
To: [email protected]
Subject: [Linux-sony] OT: Service from Sony

Just curious as to the type of service people have received from Sony
regarding their purchases?

I've recently purchased a Vaio Z1GP and with my Vaio I received a "Join
Club Vaio" card which offered me, amongst other things, a "Welcome
Pack", which included a Vaio T-Shirt, a Vaio Mouse Mat and a Vaio
Stainless Steel Business Card Holder.

It's been almost 3 months since I purchased my laptop, and 3 telephone
calls and two unanswered emails later, I have still not received this
"pack".

Some of you may be saying it's really petty complaining about something
like this however, they've offered me something, and I expect to receive
it.

What are your thoughts/experiences?

Jason.


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