Re: Losing Power GRX600K

LOL...!!! ;-)
Thats the funniest thing I'v read in quite a while...
I took the liberty of forwarding it to another Vaio user
friend of mine...

On 7 Aug 2003 at 8:53, J/ wrote:

> BWAHAHAHAHA... sorta
> 
> Finally got my service request, RMA#/etc.  Yay!
> 
> Called up, "Yes, I'm just telling you now, that I'm going to have 
to
> send in my laptop for repairs.  Can we just skip to that part?" "I 
can
> help you fix your laptop sir."  "Oh, Fine." ... they had me 
"shutdown
> your laptop.  Remove your batteries.  Unplug the AC Adapter for 30
> seconds.  Restart your laptop.  Hit F2 to go to your BIOS.  Hit the
> right arrow twice and go to the Power Menu."  My response: "What 
Power
> Menu?" Them:  "The Power Menu"
>   "There is no Power Menu"
>   "Yes There Is"
>   "Excuse me, I'm looking at it, you're looking at a manual.  There 
IS
> NO POWER MENU."
>   "What menu's do you have available?"
>   "Main, Advanced, Security, Boot, Exit"
>   "Go to the Power Menu"
>   "There is no power menu..."
>   "Oh.  What menu's are there?"
>   "Main, Advanced, Security, Boot, Exit"
>   "Ok, go to the Advanced Menu"
>   "Ok"
>   "Are you there?"
>   "That is why I said Ok."
>   "Oh...  Now go down to the power option."
>   "There is no Power Option"
>   "What options are there?"
>   "Serial Options, Parallel Options, PS/2 Mouse, Show Logo, Sound
> Volume"
>   "Go to the Power Option"
>   "I already said there is no Power Option"  *I think I was 
starting
>   to
> get vocally annoyed at this point in time...  I know I wasn't
> screaming though, nobody else gave me dirty looks where I was at 
like
> they do when I talk to point and click tech support.*
>   "What options are there?"
>   "I already read them off to you."
>   "Go to the Main Menu, What Options are there?"
>   "Set Clock, Set Time"
>   "No power Option?"
>   "No."
>   "Go to the Advanced Menu, What Options are there?"
>   "There is no power option there either."
>   "Are you sure?  Please read off everything on the screen when you
>   are
> in the Advanced tab."
>   "I'm positive, but ok.  *read read read read read*"
>   "Go to the Power Option"
>   "Did I read off a Power Option?"
>   "No"
>   "Then I can't go to it."
>   "Sir, please just go to the Power Menu.  I'm going to have to
> terminate this phone call if you can not follow my instructions."
>   "Uhmm... Ok.  Where is the Power Menu?"
>   "Shutdown your computer and press F2 on bootup."
>   "Ok, there."
>   "Press the right arrow twice and go to the Power menu."
>   "Ok, I pressed my right arrow twice, I'm on the Security menu 
now."
>   "Sir, is there a power menu?" "No" "Sir, what Menu's do you have
>   available?" *repeat* "Sir, please go to the Bootup Menu"
>   "Ok...there" "What options do you have there?" "*list drives* and 
I
>   can press plus/minus to set which one is
> primary/secondary/tertiary/quatiary bootup device."
>   "What is quatiary sir?"
>   "Fourth, I think...  anyway.  I can set precedence of boot 
devices."
>   "Is there a Power Option?" "Did I read one off?" "Sir, if you 
don't
>   participate I will have to cut off this phone
> call."
>   "If you do that, and I have to call back, I'm going to be very
>   irrate
> to whoever gets me next."
>   "Sir, please go to the Power Menu."
>   "I covered this already.  There IS NO BLOODY POWER MENU."
>    *pause*
>   "There is no power menu, there has never been a power menu, this 
is
> the BIOS version it shows me in the main screen, which is the 
original
> BIOS distributed with this laptop.  Is there a new BIOS version
> available?"
>   "Let me check sir."
>   "Thank You."
>   "No, you have the most recent BIOS sir."
>   "Then THIS BIOS does NOT have a POWER MENU no MATTER what your
>   stupid
> point and click manual TELLS YOU!"
>   "Ok sir, you don't have to yell."
>   "Sorry, just getting a bit annoyed."
>   "That's understandable sir."
>   "Happen often?"
>   "Usually when people don't follow the instructions."
>   "Well, I can't, I followed them, there is no power menu."
>   "You sure?"
>   "Do we need to go over this again?"
>   *pause*
>   *pause*
>   "Please hold sir."
>   "Of course."
>   "Hello Sir, I'm Jose's supervisor."
>   "And?"
>   "And he said you were not being a cooperative customer."
>   "Oh, ok, pardon me while I take my clothes off."
>   "What sir?"
>   "I was being cooperative."
>   "What sir?"
>   "He asked me to take my clothes off."
> Jose:  "I DID NOT!"
>   "Ok, you're right, you didn't."
> Supervisor:  "Then why did you say he did?"
>   "Because I wanted to be cooperative.  Can we get back to the 
issue
> here?" Supervisor:  "Yes sir.  Now go to the Power Menu as Jose has
> asked you."
>    "There ... IS ... NO ... POWER ... MENU .. GOT ... THAT?"
> Jose:  "Yes there is!"
>    "Excuse me, WHO is looking at the laptop right now?  Me or YOU?"
> Supervisor:  "No need to sound annoyed sir."
>    "Really.  If I was getting paid for this call, I would be less
> annoyed." Jose:  "I doubt it..."
>    "Ok, so what do I do now, since there is no Power menu."
> Supervisor:  "Jose?"
> Jose:  "Yes sir, it appears that your BIOS is not what we expect 
with
> your system and we can't help you with your problems.  You will 
need
> to send in your laptop for repairs."
>     "Oh good, that's what I said 43 minutes and 18 seconds ago."
> Jose:  "You've timed our call?"
>     "Yes"
>     "....   Sir, your Reference # is XXXXXXXX, I am going to have 
to
> send you to the repairs department so they can issue the repair
> order."
>     "Oh goody.  Anotherwords I get put on hold for 30 minutes or
>     more." "No sir, they are quite expedious."  (wow, multisyllable
>     word at
> last!)
>     "Supervisor, you still here, can you take care of it instead?"
> Supervisor:  "Yes, I mean no, I can't do that.  You'll have to wait 
in
> the Repair Queue.  It's pretty short right now."
>     "Ok, fine, I'll wait.  That Reference # was XXXXXXXX"
>     "Yes, forwarding your call now."
>     "Thanks...."  44 minutes, 03 seconds.
> 
> Machine:  "Greetings.  Thank you for holding.  Your expected wait 
is
> 14 minutes."
> 
> *wait -- two minutes later*
> Machine:  "Greetings.  Thank you for holding.  Your expected wait 
is
> now One hour and Twenty Three Minutes."
> 
> *groan*
> 
> It's now one hour past.  So 23 minutes left -- machine just said 20
> minutes left, we'll see...
> 
> 
> Sometimes Patience is not my stronsuite.  I assume the next guy 
will
> just punch this straight through and I won't get pissed..
> 
> 
> Alright, just thought I'd share my tech call, sorry for the list 
spam.
>  I type/log all tech calls as I go through them, minus humms and 
ha's
> -- sometimes they provide some entertaining reading later...
> 
> Alright, back to waiting *stirs pot*
> 
> J/
> 
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-- 
______________________________________
John Andersen
NORCOM / Juneau, Alaska
http://www.screenio.com/
(907) 790-3386

._______________________________________
John S. Andersen
NORCOM  mailto:[email protected]
Juneau, Alaska
http://www.screenio.com/