Re: Problem with getting a Canon Selphy CP790 to work on Mac OSX

Hello Gernot, Hello Solomon
thank you very much for your answers – I‘m sorry for answering late.
I do not have a Linux System – I only have Macs with different OSX systems.
I can also try the printer with the original driver on an old system which
I haven't done yet. (but I think it will be OK because it prints directly
from an SD-Card).
It is not urgent for me – if you need any further informations of my
printer, just tell me how I can help

>The most likely explanation here is that your CP790 was inadvertantly
>configured to use the standard 'usb' CUPS backend, rather than the
>custom 'gutenprint53+usb' backend.

What can I do to make the printer use the correct backend ?

>If you could confirm the backend that's being used (visible in the
>connection URI) that would tell us what the next steps need to be.

Where shall I look … I can send Screenshots from my system preferences and
from my printer configuration.
Would this already be helpful ? or do I have to go deeper into the system
via the terminal ?
I‘ll be back at my office on monday where I can have a look at the printer.

best regards,
Clemens


Am Fr., 8. Jan. 2021 um 06:00 Uhr schrieb Protea Wines Japan <
[email protected]>:

> On Fri, Jan 8, 2021 at 10:17 AM Clemens Hartmann <[email protected]> wrote:
>
>> Hello,
>> I’d be very happy if you can help me getting a Canon Selphy CP790 to work
>> on Mac OSX.
>> I tried in two systems (OSX 10.14 and OSX 10.13) but I wasn’t successful.
>> The Printer is connected via USB-Cable
>> It is recognised in the System Preferences as CP790 on a USB-Port
>> I can choose the Printer in the Preview-Program or any other Program that
>> can print.
>> After having sent away the print order, nothing happens …
>>
>> it would really be great if i could make this printer work … (I was
>> successful with an older Selphy CP510 and a CP710)
>>
>
> Hello Clemens,
> Do you know if the printer works on a linux system?
> I still have a CP790, which we used for the initial support experiments,
> in storage and can test it on the weekend if necessary (or if there are any
> suspected regressions).
> Best regards,
> Gernot Hassenpflug
>


-- 
—
CLMNZ

Clemens Hartmann

Ostendorfstraße 3
76199 Karlsruhe

+49.(0)721.49974708
+49.(0)176.24661506
[email protected]

www.clmnz.de

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