Re: SMDReal crash

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How often is it crashing?  What is it doing when it crashes?
Are you collecting debug info?  If not, start doing that.  I'm pretty 
versed with looking at scanmail debug logs and would be willing to look at 
those if you'd like.

I recently upgraded from 6.5.4 to 6.5.5.  There were some undocumented 
changes that IBM implemented in the server executables.
I'm not sure how you start and stop domino, but there are problems with 
calling server -q to stop domino.  They want us using the server -c "quit" 
command.

We weren't and it was wreaking holy havoc on domino.  Also, make sure that 
Trend Micro supports domino 7.0.1 FP1.  It would not surprise me, if they 
didn't yet.

I recommend opening a case with Trend.  They won't do much for you until 
you have debug logs, but they'll tend to your issues once you get 
debugging turned on.
Lastly, before you do anything, copy your configuration database (and any 
other database you need to save).  Shut domino down and do a clean install 
of scanmail.  Once
scanmail is re-installed, before you start domino back up, copy your 
copied config database back into your notesdata directory.  This fixed my 
crashing issues when we upgraded 6.5.4 to 6.5.5.

Trend's knowledge base also has a few entries that talk about crashing 
when you upgrade domino to a new release.  It is good practice to add a 
scanmail re-install to your domino upgrade procedures.

I have a lot of experience working with scanmail for domino on SLES.  Let 
me know if I can be of any more help.

Tim



Stefano Benassi <[email protected]> 
09/15/2006 09:21 AM

To
[email protected]
cc

Subject
[suse-domino] SMDReal crash







Yesterday I upgraded Domino 6.5.4FP2 to Domino 7.0.1FP1. This server in on 
Linux SLES 9 SP3 and has Trend Micro Scanmail 3.0 Build 3293. 

Smdreal task continues to crash. Does anybody have some suggestions. 

Thanks in advance.

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<br><font size=2 face="sans-serif">How often is it crashing? &nbsp;What
is it doing when it crashes?</font>
<br><font size=2 face="sans-serif">Are you collecting debug info? &nbsp;If
not, start doing that. &nbsp;I'm pretty versed with looking at scanmail
debug logs and would be willing to look at those if you'd like.</font>
<br>
<br><font size=2 face="sans-serif">I recently upgraded from 6.5.4 to 6.5.5.
&nbsp;There were some undocumented changes that IBM implemented in the
server executables.<br>
I'm not sure how you start and stop domino, but there are problems with
calling server -q to stop domino. &nbsp;They want us using the server -c
&quot;quit&quot; command.<br>
<br>
We weren't and it was wreaking holy havoc on domino. &nbsp;Also, make sure
that Trend Micro supports domino 7.0.1 FP1. &nbsp;It would not surprise
me, if they didn't yet.</font>
<br>
<br><font size=2 face="sans-serif">I recommend opening a case with Trend.
&nbsp;They won't do much for you until you have debug logs, but they'll
tend to your issues once you get debugging turned on.</font>
<br><font size=2 face="sans-serif">Lastly, before you do anything, copy
your configuration database (and any other database you need to save).
&nbsp;Shut domino down and do a clean install of scanmail. &nbsp;Once</font>
<br><font size=2 face="sans-serif">scanmail is re-installed, before you
start domino back up, copy your copied config database back into your notesdata
directory. &nbsp;This fixed my crashing issues when we upgraded 6.5.4 to
6.5.5.<br>
<br>
Trend's knowledge base also has a few entries that talk about crashing
when you upgrade domino to a new release. &nbsp;It is good practice to
add a scanmail re-install to your domino upgrade procedures.<br>
<br>
I have a lot of experience working with scanmail for domino on SLES. &nbsp;Let
me know if I can be of any more help.</font>
<br><font size=2 face="sans-serif"><br>
Tim</font>
<br>
<br>
<br>
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<td width=40%><font size=1 face="sans-serif"><b>Stefano Benassi &lt;[email protected]&gt;</b>
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<p><font size=1 face="sans-serif">09/15/2006 09:21 AM</font>
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<div align=right><font size=1 face="sans-serif">To</font></div>
<td valign=top><font size=1 face="sans-serif">[email protected]</font>
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<div align=right><font size=1 face="sans-serif">cc</font></div>
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<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td valign=top><font size=1 face="sans-serif">[suse-domino] SMDReal crash</font></table>
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<br><font size=2 face="sans-serif"><br>
Yesterday I upgraded Domino 6.5.4FP2 to Domino 7.0.1FP1. This server in
on Linux SLES 9 SP3 and has Trend Micro Scanmail 3.0 Build 3293.</font><font size=3>
<br>
</font><font size=2 face="sans-serif"><br>
Smdreal task continues to crash. Does anybody have some suggestions.</font><font size=3>
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</font><font size=2 face="sans-serif"><br>
Thanks in advance.</font>
<br>
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