Re: SMDReal crash

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At the moment Lotus Domino 7 is not supported on Linux Intel platform for 
ScanMail 3.0 for Domino!
When will ScanMail for Domino (SMD) 3.0 support Lotus Domino 7?
http://esupport.trendmicro.com/support/viewxml.do?ContentID=en-126145

*****
I am running ScanMail 3.0 on Lotus Domino 7 for a long time now. 
I am using Suse 9.1 Pro and Lotus Domino 7.0.1 and FP1!
*****

Here is my procedure to install ScanMail 3.0 for Domino:
- make a backup of directory smd (/local/notesdata); most important dabase 
are: smconf.nsf, smvlog.nsf, smency.nsf. smquar.nsf, smftypes.nsf because 
these databases are replica copies if you have installed ScanMail  on more 
then 1 server!
- shutdown the Domino server
- uninstall ScanMail (/opt/trend/SMD/Uninstall/SMD3UninstallerLinux.bin 
-console) If you can't uninstall using the uninstaller then you have to do 
it manually!
- install the initial ScanMail build smd30-linux-b1566
- make a backup of smd directory (initial installation)
- restore the five important scanmail databases
- start the domino server
- install ScanMail for Lotus Domino for Linux 3.0 Service Pack 2 while 
domino server is running!!
- just wait with the following update until the design update of scanmail 
databases is completed!!
- install ScanMail for Lotus Domino for Linux 3.0, SP2 patch 1 - build 
3486 while domino is running!!
- if necessary run server console command: load smdupd and/or tell smdreal 
reload

Success!

Best regards,
Gert-Jan Kalberg
Certified Trend Micro Security Specialist
Bansingel 94
4731 VM Oudenbosch
The Netherlands




[email protected] 
15-09-2006 17:43

To
[email protected]
cc

Subject
Re: [suse-domino] SMDReal crash







How often is it crashing?  What is it doing when it crashes? 
Are you collecting debug info?  If not, start doing that.  I'm pretty 
versed with looking at scanmail debug logs and would be willing to look at 
those if you'd like. 

I recently upgraded from 6.5.4 to 6.5.5.  There were some undocumented 
changes that IBM implemented in the server executables.
I'm not sure how you start and stop domino, but there are problems with 
calling server -q to stop domino.  They want us using the server -c "quit" 
command.

We weren't and it was wreaking holy havoc on domino.  Also, make sure that 
Trend Micro supports domino 7.0.1 FP1.  It would not surprise me, if they 
didn't yet. 

I recommend opening a case with Trend.  They won't do much for you until 
you have debug logs, but they'll tend to your issues once you get 
debugging turned on. 
Lastly, before you do anything, copy your configuration database (and any 
other database you need to save).  Shut domino down and do a clean install 
of scanmail.  Once 
scanmail is re-installed, before you start domino back up, copy your 
copied config database back into your notesdata directory.  This fixed my 
crashing issues when we upgraded 6.5.4 to 6.5.5.

Trend's knowledge base also has a few entries that talk about crashing 
when you upgrade domino to a new release.  It is good practice to add a 
scanmail re-install to your domino upgrade procedures.

I have a lot of experience working with scanmail for domino on SLES.  Let 
me know if I can be of any more help. 

Tim 


Stefano Benassi <[email protected]> 
09/15/2006 09:21 AM 


To
[email protected] 
cc

Subject
[suse-domino] SMDReal crash









Yesterday I upgraded Domino 6.5.4FP2 to Domino 7.0.1FP1. This server in on 
Linux SLES 9 SP3 and has Trend Micro Scanmail 3.0 Build 3293. 

Smdreal task continues to crash. Does anybody have some suggestions. 

Thanks in advance. 








*** Disclaimer ***
This message is intended only for the use of the individual or entity to, 
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If you are not the intended recipient or the person responsible for 
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<br><font size=2 face="sans-serif">At the moment Lotus Domino 7 is not
supported on Linux Intel platform for ScanMail 3.0 for Domino!</font>
<br><font size=2 face="sans-serif">When will ScanMail for Domino (SMD)
3.0 support Lotus Domino 7?</font>
<br><font size=2 face="sans-serif">http://esupport.trendmicro.com/support/viewxml.do?ContentID=en-126145</font>
<br>
<br><font size=2 face="sans-serif">*****</font>
<br><font size=2 face="sans-serif">I am running ScanMail 3.0 on Lotus Domino
7 for a long time now. </font>
<br><font size=2 face="sans-serif">I am using Suse 9.1 Pro and Lotus Domino
7.0.1 and FP1!</font>
<br><font size=2 face="sans-serif">*****</font>
<br>
<br><font size=2 face="sans-serif">Here is my procedure to install ScanMail
3.0 for Domino:</font>
<br><font size=2 face="sans-serif">- make a backup of directory smd (/local/notesdata);
most important dabase are: smconf.nsf, smvlog.nsf, smency.nsf. smquar.nsf,
smftypes.nsf because these databases are replica copies if you have installed
ScanMail &nbsp;on more then 1 server!</font>
<br><font size=2 face="sans-serif">- shutdown the Domino server</font>
<br><font size=2 face="sans-serif">- uninstall ScanMail (/opt/trend/SMD/Uninstall/SMD3UninstallerLinux.bin
-console) If you can't uninstall using the uninstaller then you have to
do it manually!</font>
<br><font size=2 face="sans-serif">- install the initial ScanMail build
smd30-linux-b1566</font><a href="http://www.trendmicro.com/ftp/products/smd/smd30-linux-b1566.zip"></a>
<br><font size=2 face="sans-serif">- make a backup of smd directory (initial
installation)</font>
<br><font size=2 face="sans-serif">- restore the five important scanmail
databases</font>
<br><font size=2 face="sans-serif">- start the domino server</font>
<br><font size=2 face="sans-serif">- install ScanMail for Lotus Domino
for Linux 3.0 Service Pack 2 while domino server is running!!</font>
<br><font size=2 face="sans-serif">- just wait with the following update
until the design update of scanmail databases is completed!!</font>
<br><font size=2 face="sans-serif">- install ScanMail for Lotus Domino
for Linux 3.0, SP2 patch 1 - build 3486 while domino is running!!</font>
<br><font size=2 face="sans-serif">- if necessary run server console command:
load smdupd and/or tell smdreal reload</font>
<br>
<br><font size=2 face="sans-serif">Success!</font>
<br>
<br><font size=2 face="sans-serif">Best regards,<br>
</font><font size=2 face="Arial">Gert-Jan Kalberg</font><font size=1 face="Arial"><br>
Certified Trend Micro Security Specialist</font>
<br><font size=1 face="Arial">Bansingel 94<br>
4731 VM Oudenbosch<br>
The Netherlands<br>
</font>
<br>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=40%><font size=1 face="sans-serif"><b>[email protected]</b>
</font>
<p><font size=1 face="sans-serif">15-09-2006 17:43</font>
<td width=59%>
<table width=100%>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td><font size=1 face="sans-serif">[email protected]</font>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td>
<tr valign=top>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td><font size=1 face="sans-serif">Re: [suse-domino] SMDReal crash</font></table>
<br>
<table>
<tr valign=top>
<td>
<td></table>
<br></table>
<br>
<br>
<br><font size=2 face="sans-serif"><br>
How often is it crashing? &nbsp;What is it doing when it crashes?</font><font size=3>
</font><font size=2 face="sans-serif"><br>
Are you collecting debug info? &nbsp;If not, start doing that. &nbsp;I'm
pretty versed with looking at scanmail debug logs and would be willing
to look at those if you'd like.</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
I recently upgraded from 6.5.4 to 6.5.5. &nbsp;There were some undocumented
changes that IBM implemented in the server executables.<br>
I'm not sure how you start and stop domino, but there are problems with
calling server -q to stop domino. &nbsp;They want us using the server -c
&quot;quit&quot; command.<br>
<br>
We weren't and it was wreaking holy havoc on domino. &nbsp;Also, make sure
that Trend Micro supports domino 7.0.1 FP1. &nbsp;It would not surprise
me, if they didn't yet.</font><font size=3> <br>
</font><font size=2 face="sans-serif"><br>
I recommend opening a case with Trend. &nbsp;They won't do much for you
until you have debug logs, but they'll tend to your issues once you get
debugging turned on.</font><font size=3> </font><font size=2 face="sans-serif"><br>
Lastly, before you do anything, copy your configuration database (and any
other database you need to save). &nbsp;Shut domino down and do a clean
install of scanmail. &nbsp;Once</font><font size=3> </font><font size=2 face="sans-serif"><br>
scanmail is re-installed, before you start domino back up, copy your copied
config database back into your notesdata directory. &nbsp;This fixed my
crashing issues when we upgraded 6.5.4 to 6.5.5.<br>
<br>
Trend's knowledge base also has a few entries that talk about crashing
when you upgrade domino to a new release. &nbsp;It is good practice to
add a scanmail re-install to your domino upgrade procedures.<br>
<br>
I have a lot of experience working with scanmail for domino on SLES. &nbsp;Let
me know if I can be of any more help.</font><font size=3> </font><font size=2 face="sans-serif"><br>
<br>
Tim</font><font size=3> <br>
<br>
</font>
<table width=100%>
<tr valign=top>
<td width=57%><font size=1 face="sans-serif"><b>Stefano Benassi &lt;[email protected]&gt;</b>
</font>
<p><font size=1 face="sans-serif">09/15/2006 09:21 AM</font><font size=3>
</font>
<td width=42%>
<br>
<table width=100%>
<tr>
<td width=21%>
<div align=right><font size=1 face="sans-serif">To</font></div>
<td width=78% valign=top><font size=1 face="sans-serif">[email protected]</font><font size=3>
</font>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">cc</font></div>
<td valign=top>
<tr>
<td>
<div align=right><font size=1 face="sans-serif">Subject</font></div>
<td valign=top><font size=1 face="sans-serif">[suse-domino] SMDReal crash</font></table>
<br>
<br>
<table width=100%>
<tr valign=top>
<td width=50%>
<td width=50%></table>
<br></table>
<br><font size=3><br>
<br>
</font><font size=2 face="sans-serif"><br>
<br>
Yesterday I upgraded Domino 6.5.4FP2 to Domino 7.0.1FP1. This server in
on Linux SLES 9 SP3 and has Trend Micro Scanmail 3.0 Build 3293.</font><font size=3>
</font><font size=2 face="sans-serif"><br>
<br>
Smdreal task continues to crash. Does anybody have some suggestions.</font><font size=3>
</font><font size=2 face="sans-serif"><br>
<br>
Thanks in advance.</font><font size=3> </font>
<br><font size=3 face="sans-serif"><br>
<br>
<br>
<br>
</font>
<br><font size=2 face="sans-serif"><i><br>
</i></font><font size=2 color=blue face="sans-serif"><i><br>
<br>
*** Disclaimer ***<br>
This message is intended only for the use of the individual or entity to,
which it is addressed and may contain<br>
information which is privileged, confidential, proprietary, or exempt from
disclosure under applicable law.<br>
If you are not the intended recipient or the person responsible for delivering
the message to the intended recipient,<br>
you are strictly prohibited from disclosing, distributing, copying, or
in any way using this message.<br>
If you have received this communication in error, please notify the sender
and destroy and delete any<br>
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<br>
<br>
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