RE: graphical file managers

Brad Hazledine:
> > Is it reasonable to expect that a frustrated corporate user goes 
> > hunting for responses in user groups and tries to hide his or her 
> > frustration so he doesn't "provoke" the gurus?
> 
> If you purchased your software then by all means you should 
> expect some level of support. It probably will cost you just 
> the same as if you had a problem with Microsoft software.

I agree absolutely. The thing is, Microsoft is responsible for some
pieces running under windows, but not all of them. If I have a problem
with Photoshop I'll go to Adobe, if there's something wrong with Norton
Internet Security, I'll ask Symantec. There are hundreds of packages
inside a distro. Who's responsible for each of them? (I might mean
"liable" if the software causes some damage in some way too.)

> 
> The point that I was trying to make was that I have found 
> very little that doesn't work under linux. It does not behave 
> as a Microsoft product does nor is it meant to. There is a 
> learning curve to it. There are also a lot of resources to 
> aid you including professionals, volunteers and even google.
> 
> It is ok to get frustrated and even ok to show your 
> frustration, you should see me when I have to sort out a 
> problem with a Windows machine :) But if you clearly state 
> what the problem is, what you did and what the results were 
> then more often than not you will receive a positive response 
> from someone that has been down that road before you.

Agreed again. I'm only trying to find out what happens when not everyone
is nice enough and things still don't work.