Re: 2TB Seagate gets msg "SMART Status command failed"

Christian,

Thank you for responding to my question.

The docking station is made by SIIG, it's exact title is "SuperSpeed USB to SATA 3Gb/s Dual Docking".

I should contact their tech support people for this and relate your information to them?

I did the following commands to both drives, same docking station: /usr/sbin/smartctl -a -d sat /dev/sdb and /usr/sbin/smartctl -a -d sat /dev/sdc. I'm including both files below. Notice that the front part of each report is the same? Same serial number? 


Regards and again THANK you for responding,

George...



________________________________
 From: Christian Franke <[email protected]>
To: George R Goffe <[email protected]> 
Cc: "[email protected]" <[email protected]> 
Sent: Saturday, August 16, 2014 1:01 PM
Subject: Re: [smartmontools-support] 2TB Seagate gets msg "SMART Status command failed"
 

George R Goffe wrote:
> Hi,
>
> I just installed a brand new Seagate 2TB hdd,
>
>   Model Family:     Seagate Barracuda 7200.14 (AF)
> Device Model:     ST2000DM001-1CH164
>
>
> When I execute this command (/usr/sbin/smartctl -a -d sat /dev/sdc), I get the following:
>
> === START OF READ SMART DATA SECTION ===
> SMART Status command failed
> Please get assistance from http://smartmontools.sourceforge.net/
> Register values returned from SMART Status command are:
>   ERR=0x00, SC=0x00, LL=0xb7, LM=0x2d, LH=0x04, DEV=0x40, STS=0x50

The SMART RETURN STATUS command returned LBA_MID/HIGH register values 
which do not make any sense. Correct values would be:
LM=0x4f, LH=0xc2 -> SMART PASSED
LM=0xf4, LH=0x22 -> SMART FAILED

This is usually a problem of the ATA pass-through functions from the 
driver/firmware of the controller (which?) between smartctl and the drive.

If possible, connect the drive to another controller or machine and 
repeat the test.


> SMART overall-health self-assessment test result: PASSED
> Warning: This result is based on an Attribute check.

This means the smartctl did a SMART VALUE > THRESHOLD check instead and 
found no problems.


Regards,
Christian

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