Re: Unsubscribe question

G'day Sparky

I think probably the person's spam filter blocked the 'confirmation' 
email that he/she has to reply to in order to unsubscribe (the 
confirmation email is a mess looking numerical thing which looks 
dodgy to some spam filters, and is definitely not on their 'friends' 
list). They may never have received the confirm-unsubscribe.

It happens all the time.

Just apologise, and unsubscribe them yourself as moderator. Also, 
rewrite the 'unsub-confirm' text (the one they receive when they send 
their unsubscribe request) so it warns people this might happen, and 
that if they don't get a 'confirm unsubscribe' reply they will have 
to ask the moderator to do it for them.

I guess you could also uncheck the requirement for them to confirm 
their unsubscription. Don't know what the protocol on that is - I 
tend to leave it there.

Cheers


David Mussared


>Hello,
>
>I've never had an issue with anyone unsubscribing from one of my ezmlm lists.
>
>To day I got this ranting email, kind of funny actually, about this 
>person's inability to unsubscribe from a list.
>
>It's a typical set up subscribe request, confirm, welcome message. 
>And the unsub has a goodbye message.
>
>I just went through the sub and unsub process with my gmail account 
>and it seems to be working just fine.
>
>So I guess my question is, is there any issue with the unsubscribe 
>process or is this guy lying to me to get
>some attention?
>
>cheers
>
>sparky


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