Re: Unsubscribe question

Matt Simpson wrote:
> Two good guesses so far, which should be fairly easy to prove/disprove
> with a little more information from the ranting user. Did he get the
> confirmation?  Did he reply to it?
> 
> One more guess.  Maybe he's sending the unsub request from an address
> different from the one he's subscribed with.  That's a fairly common
> occurrence.  Sometimes users switch addresses and forward their old one
> to their new one, so list messages getting sent to his old address end
> up in his new mailbox, but unsubs sent from the new address don't work. 
> Or sometimes ISPs have aliases for their mail servers, like  isp.com and
> mail.isp.com, which end up in the same place.  Users configure their
> client with one address, subscribe to a list, then futz around with
> their email client and start using a different address.  Again, a little
> more info from the ranting user could tell whether this was the case. 
> Did he send an unsub, get a confirmation, reply to it, and then receive
> a message telling him he wasn't subscribed?

or, an easier way to diagnose.. simply have the user forward a message
to you as an attachment and look at the list headers:
Return-Path:
<[email protected]>

guess my subscription address :)

-Jeremy

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