Re: Unable to see messages in mobile mail clients

I have the same problem.

Since I upgraded to Cyrus 3.4, Android phones can't get mails thru Gmail 
App.

I configured telemetry, but I can't find any error.


---------- javier Thu Jan 20 18:13:24 2022


 >1642713204>3 OK [CAPABILITY IMAP4rev1 LITERAL+ ID ENABLE ACL 
ANNOTATE-EXPERIMENT-1 BINARY CATENATE CHILDREN CONDSTORE 
CREATE-SPECIAL-USE ESEARCH ESORT LIST-EXTENDED LIST-MYRIGHTS LIST-STATUS 
MAILBOX-REFERRALS METADATA MOVE MULTIAPPEND NAMESPACE OBJECTID QRESYNC 
QUOTA RIGHTS=kxten SAVEDATE SEARCH=FUZZY SORT SORT=DISPLAY SPECIAL-USE 
STATUS=SIZE THREAD=ORDEREDSUBJECT THREAD=REFERENCES UIDPLUS UNSELECT 
URLAUTH URLAUTH=BINARY WITHIN DIGEST=SHA1 LIST-METADATA NO_ATOMIC_RENAME 
PREVIEW=FUZZY SCAN SORT=MODSEQ SORT=UID THREAD=REFS X-CREATEDMODSEQ 
X-REPLICATION XLIST XMOVE LOGINDISABLED AUTH=PLAIN AUTH=LOGIN 
COMPRESS=DEFLATE X-QUOTA=STORAGE X-QUOTA=MESSAGE 
X-QUOTA=X-ANNOTATION-STORAGE X-QUOTA=X-NUM-FOLDERS IDLE] User logged in 
SESSIONID=<cyrus-1642713204-62633-1-17035911580981172550>
<1642713204<4 CAPABILITY
 >1642713204>* CAPABILITY IMAP4rev1 LITERAL+ ID ENABLE ACL 
ANNOTATE-EXPERIMENT-1 BINARY CATENATE CHILDREN CONDSTORE 
CREATE-SPECIAL-USE ESEARCH ESORT LIST-EXTENDED LIST-MYRIGHTS LIST-STATUS 
MAILBOX-REFERRALS METADATA MOVE MULTIAPPEND NAMESPACE OBJECTID QRESYNC 
QUOTA RIGHTS=kxten SAVEDATE SEARCH=FUZZY SORT SORT=DISPLAY SPECIAL-USE 
STATUS=SIZE THREAD=ORDEREDSUBJECT THREAD=REFERENCES UIDPLUS UNSELECT 
URLAUTH URLAUTH=BINARY WITHIN DIGEST=SHA1 LIST-METADATA NO_ATOMIC_RENAME 
PREVIEW=FUZZY SCAN SORT=MODSEQ SORT=UID THREAD=REFS X-CREATEDMODSEQ 
X-REPLICATION XLIST XMOVE LOGINDISABLED AUTH=PLAIN AUTH=LOGIN 
COMPRESS=DEFLATE X-QUOTA=STORAGE X-QUOTA=MESSAGE 
X-QUOTA=X-ANNOTATION-STORAGE X-QUOTA=X-NUM-FOLDERS IDLE
4 OK Completed
<1642713204<5 NAMESPACE
 >1642713204>* NAMESPACE (("" "/")) (("Other Users/" "/")) (("Shared 
Folders/" "/"))
5 OK Completed
<1642713204<6 SELECT "Inbox"
 >1642713204>* 3354 EXISTS
* 0 RECENT
* FLAGS (\Answered \Flagged \Draft \Deleted \Seen NonJunk $Forwarded 
Junk $label1 $label2 $label3 $label4 $label5 $MDNSent)
* OK [PERMANENTFLAGS (\Answered \Flagged \Draft \Deleted \Seen NonJunk 
$Forwarded Junk $label1 $label2 $label3 $label4 $label5 $MDNSent \*)] Ok
* OK [UIDVALIDITY 1306938670] Ok
* OK [UIDNEXT 28812] Ok
* OK [HIGHESTMODSEQ 103920] Ok
* OK [URLMECH INTERNAL] Ok
* OK [ANNOTATIONS 65536] Ok
6 OK [READ-WRITE] Completed
<1642713204<7 UID SEARCH 3055:3354 NOT DELETED
 >1642713204>* SEARCH
7 OK Completed (0 msgs in 0.027 secs)


Anyone has the same problem???


Thanks in advance!


Javier.-




El 20/1/22 a las 13:21, Michael Menge escribió:
> Hi,
>
> i have not switched to 3.4 so I have not encountered this, but you could
> use cyrus telemetry logging to see which IMAP commands the clients are 
> sending,
> and the replies  from your server
>
> https://www.cyrusimap.org/3.4/imap/reference/faqs/o-telemetry.html
>
>
> Quoting [email protected]:
>
>> I've recently migrated my Cyrus IMAP install from 2.5 to 3.4 using
>> replication and replaced the old mail server with the newer 3.4
>> server.  Things are working great for Thunderbird clients; they are
>> able to view/move messages like before.  But the mobile clients,
>> Google Mail and iPhone Mail, are not able to see the contents of
>> their inbox or any folders.
>>
>> It looks like mobiles devices are able to successfully log onto the
>> mail server since I can see all of my folders (personal and global)
>> on my Android device.  The logs don't report any failed logins from
>> those devices either.  Clients are just not able to see any messages.
>>
>> Has anyone else encountered this?  How did you resolve it?
>
>
>
> -------------------------------------------------------------------------------- 
>
> Michael Menge                          Tel.: (49) 7071 / 29-70316
> Universität Tübingen                   Fax.: (49) 7071 / 29-5912
> Zentrum für Datenverarbeitung          mail: 
> [email protected]
> Wächterstraße 76
> 72074 Tübingen

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