AW: Re: Version 0.9.6 Moving a User to an Alias

Hello Tom,


> von Tom Diehl

>FWIW, I constantly get complaints about not being able to do this.
>Especially in the case of wanting to redirect someone's mail to someone
>else while they are on vacation. The other complaint is when someone quits

I think in this case we should not delete the old account.
Otherwise it will just loose all his emails/folders,
and perhaps will have to enter a new password if we don't know
the old one.


>The other complaint is when someone quits
>and they want to forward the mail to someone else permanently. They have

That's a valid reason.


>to check the delete box, wait until the cronjob runs that actually does
>the deletion (max 5 minutes in my case) and then come back and add the

in normal day-by-day operations it's nasty to have to do something, then wait
5 minutes and continue the work.
Usually in those 5 minutes you get plenty of phones or other problems
and then you either don't have time to add the alias after 5 minutes, 
but rather after some hours. Or what happens often, you just forget
about adding the alias afterwards...

> alias. Someone figured out that while the address was being deleted
> and before they inserted the alias that mail might bounce. I 
> get people

Yes.

> worrying that they might miss that critical piece of mail, although at
> least it bounces so that they know it was not delivered.
> 

Yes, but the client then argues that it was that mail who had
an order for 100'000 US$ in it, and we just rejected this one...
(How likey this is does not matter to the client :-(  )


> I realize it is a tough problem but if there is any way to 
> get it to work
> within Jamm it would be appreciated.
> 
> In thinking about this couldn't it be made a 2 step process 
> internal to Jamm?
> When a duplicate name is detected delete the old entry first 
> and then add the
> new entry. Even if this was something that needed to be done 
> by the Jamm
> Cleaner, I would think you could issue some kind of notice 
> that it will take a
> few minutes for the changes to take effect.

The transition from alias to mail is not a problem,
since we don't loose any files.

But the conversion from mail to alias should still be
possible, just flag the mail as deleted and allow the creation
of the new alias, even when there is a DELETED account.

André



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