Re: "Can't find nnnn" messages in my Held Mail

The following is for completeness, for those of you who can't or won't
visit the new web-based forums.


I organized electrons in article
news:[email protected] that appeared as follows:
> Mathew Hendry <[email protected]> organized electrons in
> article news:[email protected] that appeared
> as follows:
>> On Fri, 7 Jan 2005 20:45:35 -0500, "Jeff G." <[email protected]>
>> wrote:
>>> This type of problem doesn't happen with the Webmail view of the
>>> Held Mail mailbox/Folder (the recommended and only linked method of
>>> processing Held Mail).  Why are you still using VER?
>>
>> The SpamCop front page "Held Email" link goes to
>> http://www.spamcop.net/reportheld?action=heldlog , not to webmail.
>> "heldlog" is also easier to read and use IMO. Is it not supported
>> anymore?
>
> No new development is being done to the VER page at
> http://mailsc.spamcop.net/reportheld?action=heldlog - it's only more
> useful than Webmail for viewing from email addresses and for queueing
> for reporting, and that link was supposed to have been changed.
> Please see the following URLs for details:
>
http://forum.spamcop.net/forums/index.php?showtopic=40&view=findpost&p=410

In that Post, JT wrote on Jan 29 2004 at 10:01 AM ET:
> The plan now is that the non-Webmail interface (which we have
> historically called VER) won't necessarily go away but there won't be
> much development taking place on it. New features and the like will
> all need to go into the webmail interface. Major bugs will be fixed
> in VER, but we're not going to be adding features.
>
> The webmail already offers a lot fo things that people have complained
> about in VER. Webmail lets you display 500 messages per page if you
> want. It's faster than VER, both for showing the messages and for
> sending spam reports. You can sort by various fields. You can turn on
> a preview of the messages so you can see the first few lines of every
> held mail. (That's what I do and I scan through them to make sure
> they're spam).
>
> Webmail does not yet have the "forward and whitelist" button, but it's
> coming.

The last paragraph above has been superceded - the Webmail name for this
feature is "Release and Whitelist".


>
http://forum.spamcop.net/forums/index.php?showtopic=762&view=findpost&p=4702

In that Post, I wrote on Mar 22 2004 at 02:23 PM ET:
> There were earlier predictions of doom for VER, which I repeated.
> However, the latest word from JT is that VER is staying put, with only
> fixes but no new development, and that Webmail is being customized to
> do what VER can currently do. Unless something goes horribly wrong, I
> expect the next steps in the development of Webmail to be duplication
> of the following VER capabilities: "Queue for reporting" Actions,
> Optional Display of From Email Address, and Optional Display of
> Reason Held.
>
> I just updated the chart in "FAQ Entry: What is Quick Reporting?" at
> http://forum.spamcop.net/forums/index.php?showtopic=163 to reflect the
> new "Release" Links in Webmail.
>
> Please note that "Release" works just like "Forward" in VER - if your
> mail is normally forwarded, the mail that is "Released" gets
> forwarded, and if your mail is normally sent to your SpamCop INBOX,
> then the mail that is "Released" gets sent to your SpamCop INBOX.
>
> Also, please note that in Webmail the "Release and Whitelist" Link is
> using the Alt+N hotkey normally used by the unlabeled "Select All"
> checkbox under the "Delete" link, so you should use Alt+K to "Select
> All" while viewing your "Held Mail" Folder.

The chart in "FAQ Entry: What is Quick Reporting?" at
http://forum.spamcop.net/forums/index.php?showtopic=163 shows the
following two columns (best viewed in a fixed-pitch font):
>  VER Action                               Webmail Capability
>  ~~~~~~~~~~                               ~~~~~~~~~~~~~~~~~~
>  Quick - report immediately and trash     "Report as Spam"
>  Queue for reporting (and move to trash)  In Progress
>  Queue for reporting (do not trash)       In Progress
>  Forward (and whitelist sender)           "Release and Whitelist"
>  Forward (do not whitelist sender)        Release (or Move or Open and
> Redirect)
>  Delete                                   Delete


>
http://forum.spamcop.net/forums/index.php?showtopic=2787&view=findpost&p=19381

In that Post, I wrote on Oct 30 2004 at 12:15 PM ET in reference to the
web-based forums' Glossary:
> I think that more appropriate would be a definition that mentioned
> that VER will have no new development and that the preferred method of
> reporting spam in Held Mail is Webmail via the secure
>
[https://webmail.spamcop.net/horde/imp/heldmail.php?mailbox=INBOX.Held+M
ail&1=1/]
> or insecure
>
[http://webmail.spamcop.net/horde/imp/heldmail.php?mailbox=INBOX.Held+Ma
il&1=1/]
> method.


> http://forum.spamcop.net/forums/index.php?showtopic=3419

Wazoo posted in web forums Topic "Default behavior of Held Mail button
changed" at http://forum.spamcop.net/forums/index.php?showtopic=2665 on
Sep 20 2004 at 11:32 AM ET:
> Per e-mail to Deputies, Don, and me;
>
> [Quoting JT AKA Jeff T.]
> I've changed the default behavior of the Held Mail button at the top
> of the
> page in webmail. It now takes you to the Held Mail folder in webmail,
> instead of the old VER page. Since you can report spam, whitelist, and
> release emails from the webmail view, I think this is superior in just
> about every way.
>
> The old page still exists and users can get to it by going straight to
> the
> old URL. There's no plan for this to go away right away, although that
> may
> happen eventually. I expect a lot of complaints and questions from the
> users as they get used to this. If they want to complain, just tell
> them to
> bookmark the old URL and go straight to it. No need even to login to
> webmail.
>
> Jeff [T.]
>
> And a follow-up from Don;
>
> By "old URL" he means for the users to log into
> http://mailsc.spamcop.net
> and access Held Mail from there. It's the only way they can queue spam
> for
> regular reporting (as opposed to quick reporting) and some of them may
> prefer the look and feel of that interface.
>
> - Don -
>
> and a bit later;
>
> Thanks Jeff [T.].
>
> I'm going to start encourageing users in this [reporting of Held Mail
> using Webmail's Held Mail mailbox/Folder rather than using VER]
> direction now too - I'll
> change the "held mail" link on the reporting pages to go to imp login
> too.
> Or at least put a message at the top of the page telling users to use
> it instead. I think we can create a login form that takes users
> directly to the held mail folder.
>
> -=Julian=-

In web forums Topic "Please change the "held mail" link on the reporting
pages to go to imp" ["imp" is the original software that JT modified to
become SpamCop Webmail - "Webmail" wouldn't fit in the Topic Title] at
http://forum.spamcop.net/forums/index.php?showtopic=3419 , I quoted
Julian's portion of the above (including the bracketed section which I
wrote) on Jan 8 2005 at 07:14 PM ET and added:
> This hasn't happened in the 3+ months since that post. I'd suggest
> this link
>
[https://webmail.spamcop.net/horde/imp/heldmail.php?mailbox=INBOX.Held+M
ail&1=1/].
> Please make it so. Thanks!


-- 
Best Regards,  Jeff G.
I have been a SpamCop User/Member/Customer since 1999 and am a
Moderator of the new web-based forums (now the primary method for
getting help, http://forum.spamcop.net).  Please reply via Forum, Group,
or List only.