Re: "Can't find nnnn" messages in my Held Mail

J. Merrill <[email protected]> organized electrons in article
news:[email protected] that appeared as follows:
> "Jeff G." <[email protected]> wrote in message
> news:[email protected]...
>> J. Merrill <[email protected]> organized electrons in article
>> news:[email protected] that appeared as follows:
>>> My Held Mail display includes
>>>
>>> Check All Reset
>>>    [17804] ( Preview )
>>> (Blocked bl.spamcop.net )
>>>    [17805] ( Preview )
>>> (Blocked bl.spamcop.net )
>>>
>>> and when I click either of the Preview links, I get (lines of =
>>> shortened)
>>>
>>> ========================================================
>>> Previewing raw email.  Use your browser's back button to return
>>> to menu.
>>> ========================================================
>>> error:Cannot find 17804               (or 17805)
>>>
>>> I could obviously delete these, but doesn't this indicate that
>>> something's gone wrong?
>>
>> If you did something to change the state of your Held Mail
>> mailbox/Folder between submitting the request for the Held Mail
>> display (VER) and clicking on the messages to preview them, that
>> could explain the symptoms you have presented.
>
>
> I didn't do anything weird; these messages are still there, days
> later; when I went to look at the first of those messages with
> Webmail, it displayed a message like "message not found" --
> that's what I was going to say in this message.
>
> But I didn't write down the message, and when I went to look
> again (just now) to be able to give the exact message (having
> since reported the other messages in my Held Mail folder as
> spam), it's now showing me a real message (not an error display)
> that's only got headers and no body.  (Should I report such
> messages?)

If they were unsolicited and you have the time and inclination, you
should report them with some text in the body indicating that there was
no original body.

> So Webmail seems to have "fixed" this -- but I still get the
> error message looking at the same messages in VER.  Are you
> suggesting that nothing is wrong if VER can't find the same
> header-only message that Webmail can see

Such a situation (which looks like a bug in VER) should be reported to
JT via email to support at spamcop.net, including the headers you can
see in Webmail, the location (presumably still Held Mail), the Message
Numbers (17804 and 17805 above), and your SpamCop Email Address.

> , or that VER's message
> "can't find xxx" is a limitation of VER reason that I shouldn't
> use VER?

If you don't want to wait for VER to be fixed to stop this situation
from happening to you, and this situation is that annoying to you, than
if I were you I'd avoid VER.

>> This type of problem doesn't happen with the Webmail view of the Held
>> Mail mailbox/Folder (the recommended and only linked method of
>> processing Held Mail).  Why are you still using VER?
>
> Because it works for me.  It's Very Easy.  It's linked from all
> the pages that share Report Spam page's top-line menu.  It
> doesn't show me my Inbox (which is always empty, as I use POP to
> get my new (not-held) messages into my mail reader), and I can't
> make Webmail show Held Mail by default (can I?).

Yes, you can "make Webmail show Held Mail by default" - here's how:
1. Login to Webmail (if you haven't already).
2. Click the "Options" Button at the top of the page in the middle to go
to the "User Options" page.
3. Click the "Login Tasks" Link halfway down the page in the right
"Other Options" column to go to the "Login Tasks" page.
4. Under "View or mailbox to display after login:", select the
appropriate mailbox/Folder name from the Dropdown List, in this case
"Held Mail".
5. Click the "Save Options" Button to save your options.

Please note that if your Webmail session times out and you try to re-use
that browser session to access Webmail, you will be presented with your
"INBOX" mailbox/Folder after you login.  I have reported this bug.
Don't worry, the next time you login to Webmail you will get your "Held
Mail" mailbox/Folder again.  To help avoid this bug, please Logout of
Webmail if your browser will be away from the Internet for more than
half an hour.

> If VER is deprecated, why doesn't the VER page say that?

Because SpamCop Admins have not chosen to have the VER page say that.

>  This is
> the first time I've heard that.  (I've never been to the forums.
> I'm not required to go there to use the service, am I?)

No, you're not, unless you want to stay informed firsthand.

>  Are you
> the person who says I shouldn't I use it, or is it Julian / Jeff
> / SpamCop that says so?

We all say that - please see my previous post in a different subthread
of this thread, which has the following headers:
Date: Tue, 11 Jan 2005 08:44:46 -0500
Message-ID: <[email protected]>
X-Trace: news.spamcop.net 1105451092 28170 24.193.127.128 (11 Jan 2005
13:44:52 GMT)
NNTP-Posting-Date: Tue, 11 Jan 2005 13:44:52 +0000 (UTC)

>  (Is there really something wrong with
> it?)

VER has speed issues relating to the real servers serving
mailsc.spamcop.net at IronPort (in California or Washington State) being
on the opposite US Coast from imap.spamcop.net at Corporate Email
Services (in Georgia) and also relating to the overhead Akamaizing puts
on dynamic content.  Also, VER is awkward for dealing with more than 100
pieces of Held Mail (impossible if you want to save the first 100 pieces
of Held Mail as Held Mail and refuse to use IMAP or Webmail).  In
addition, VER can't apply Filtering Rules to Held Mail, while Webmail
can.

>  If it's SpamCop that says so, where do they say it?

Again, please see my previous post.

You really didn't have to quote my sig.

-- 
Thanks and Best Regards,  Jeff G.
I have been a SpamCop User/Member/Customer since 1999 and am a
Moderator of the new web-based forums (now the primary method for
getting help, http://forum.spamcop.net).  Please reply via Forum, Group,
or List only.