Re: A real shot in the dark

"Mike Easter" <[email protected]> wrote in message 
news:[email protected]...
> POP wrote:
>
>> vodafone bounces.
>
> I don't see what the SSL and port 995 have to do with anything 
> but your
> smtp connectivity to the server.
   They don't really other than to trip the memory of the type of 
user I was shotgunning for <g>.
>
> Precisely and exactly and completely what do you mean that mail 
> to
> vodafone 'bounces'?
I mean that it comes back immediately with a Delivery Status 
Notification Error and, within the .dat file, it mentions that 
there is a syntax problem (not an "error", a "problem".
...
>
> Depending upon the point of failure, you could also be getting 
> some
> additional information by making a copy to yourself with the 
> vodafone
> recipient.  That sometimes helps by providing a message id when
> otherwise with some other failures there isn't one.  When all 
> you have
> is a Sent mail item for a lost mail out, it doesn't have a mid.

Yep, agreed.  This is a one-off where only Sympatico/Vodafone 
can't seem to talk to each other.  A cc to self works perfectly; 
it's only the Vodafone address that bounces, which is across the 
pond and has no apparent email support contacts or forms.  The 
Vodafone users who aren't getting the e-mails have tried to talk 
to Vodafone, but you can imagine how it goes when a third party 
tries to ask questions for someone across the pond; it just turns 
into a "not my job" party.

I left out many, many mundane details because this is a one-up 
problem and I don't think any but a sympatico/vodafone 
experienced person would be able to help.
   My suspicions are that there is a language problem.  SSL is 
required for this connection, but no one can/will say whether 
that's a 3DES or a 69xyz, so ... .
   One positive thing that's happened:  We did finally talk 
someone at Sympatico into setting up their OE to send a mail to a 
vodafone address and guess what?  It bounced to them, just like 
we told them it would; 3 months ago.

Fortunately Webmail reaches them, so all isn't lost, but ... it's 
a hassle when you should, and they give instructions for, setting 
up OE for it.

If you have or should know of anyone who has the wherewital to 
get into something like this, I'd be much obliged to you.  And 
would share a great deal of the excessive information we have 
available, but which would have been lost to usefulness in the 
original post.
   It seems like it's a simple problem if only the right people 
would take a look at it either at sympatico or vodafone.

Thanks, Mike.

Pop

>
> -- 
> Mike Easter
> kibitzer, not SC admin
>