Re: AOL Bouncing Our Mail

Anthony Edwards wrote:
>-> It's due to our recent change in server IPs.

>-Possibly, possibly not.

Probably not.  I got AOL to whitelist our IPs anyway because AOL users
routinely report our mail to AOL as spam.  We've been blocked before
because of it.  Defensive measure if nothing else. 

>-They are similarly bouncing email we are
>-attempting to send to a corporate customer whose sole contact address
>-is @aol.com with the following error message:
>-
>-http://postmaster.info.aol.com/errors/554hvub1.html

That's the same error I'm seeing.

I just talked to AOL Postmaster Support and they say our IPs and
www.spamcop.net URL are not the problem.

Earlier today, I had an issue where all my mail to an AOL user was
bouncing, with the same error, even though there weren't any URLs in
the message.

I spent an hour with the AOL support guy testing stuff at that time,
and it turns out the rejection was because of an all-caps subject
line.

All very strange.  The support guy thinks there has to be something
wrong, so he entered a trouble ticket and escalated the problem to a
higher level.

More news later.

- Don D'Minion - SpamCop Admin - 



>-
>-Which means:
>-
>-       *  554 HVU:B1
>-      http://postmaster.info.aol.com/errors/554hvub1.html
>-
>-      EXPLANATION:
>-
>-      There is at least one URL in your email that is generating
>-      substantial complaints from AOL members.
>-
>-The two URLs which are common in all of the attempts so far (we are
>-progressively editing to remove URLs) are:
>-
>-http://www.spamcop.net/sc?* (a link to an example Unsolicited Bulk Email
>-reported via your service)
>-
>-And:
>-
>-http://www.uk.easynet.net/legal/acceptable.asp
>-
>-My guess would be that, for whatever reason, AOL are currently blocking
>-all mail with URLs containing "http://www.spamcop.net/".