Re: No Reports Files

Ejo wrote:
> Don Wannit wrote:
>> Mike Easter wrote:
>>
>>> Ejo wrote:
>>>
>>>> Mike Easter wrote:
>>>
>>>
>>>>> I cannot compute that.  I am hearing and not hearing that you can
>>>>> quick report.
>>>
>>>
>>>> Some words from ejo then, maybe that offers some help. I went exactly
>>>> through this ordeal, after I explained my problem to don at
>>>> [email protected], I got the reply that you have to fix this
>>>> under preferences at the reporting server, there should be an option
>>>> that allows you to enable quick reporting. If it is off (the default
>>>> apparently) then turn it on, that causes the quick reports to go
>>>> through the system. I'm not sure whether everybody has this option
>>>> under preferences and whether my preferences were patched by Don.
>>>
>>>
>>> I understand your story.  It is the same as mine.
>>>
>>> My current understanding is that those who are not flagged or enabled as
>>> quick report do not have that as a preference.
>>>
>>> But, the poster Jim said:
>>>
>>> Jim wrote:
>>>
>>>> I am a paid user and I am not flagged for quick reporting.
>>>>
>>>>  I don't even have the option to not receive quick reports.
>>>>
>>>>   I am also seeing the "no report file" when I submit quick reports.
>>>
>>>
>>>
>>> I can't compute that combination/sequence of declarative statements.
>>
>> This seems to be both a feature and a bug.  Separately.
>>
>> It appears as though users who have not been authorized to
>> do Quick Reporting (I am one who has not) do *not* have that
>> option showing up in their Preferences.  If you have not
>> requested the Deputies to enable Quick Reporting on your SC
>> reporting account, then that option will not appear for you.
>> You can't turn it on nor turn it off.  This is a feature.
>>
>> The first problem seems to be that the default for that setting
>> is "On", so that Quickreporting result emails are not sent.
>> This is arguably either a bug or a feature, depending on
>> your point of view.
>>
>> The second problem seems to be that said option does not
>> just stop the result email being sent after the report has
>> been made, it also shorts the report directly to ground.
>> This would seem to be a bug; SC is not performing as
>> we have been told it should.
>>
>> And since those users do not have the option presented
>> to turn that option on or off, they have no way to alter
>> that default behavior which is to prevent quick reports
>> altogether.  This is arguably either a bug or a feature :-)
>>
> 
> 
> Another comment to the deputies: If you introduce a change like 
> disabling the quick reporting then this should be stated up front as a 
> news item when you log in to spamcop (all servers). I don't see anything 
> reported when I log in to the reporting or the mail server.
> 
> Ejo


If you turn off the quick email report option in preferences or do not have the quick report 
option in preferences quick reports will not run and you get "No reports file"

Below is what I got from a deputy.

Yes, the latest SpamCop version that went live on Monday includes a new feature that allows 
users to turn off the sending of the summary reports when submitting throught the quick system. 
  Unfortunately this new coding contained a bug that completely disables the quick reporting 
system   :-(

Compounding the problem, while the fix has been available since Wednesday, the person who 
approves changes and pushes them to the production server has been off sick.  I do see a note 
from Don earlier today asking for an emergency exemption allowing one of the other engineers to 
push the code, but don't see a response to his request.

If it hasn't already been done, hopefully by COB Friday.