Re: Login for user name@domainname failed...

Hi Jake,

We've made some progress.  It appears that DNS for webmail.<domainname> 
was a CNAME record pointing to the WRONG server... so 
http://webmail.<domainname> was apparently going to the WRONG maia...

This makes a lot of sense.

DNS records have been updates so that CNAME of webmail.<domainname> is 
now pointing to the correct domainname for my ISP.  I'm just waiting for 
DNS changes to propogate to test.

But I can certainly see how wrong maia would lead to whatever maia I was 
talking to, basically saying "You're out of your @#$&#$!! mind... I have 
NO idea who you are talking about"...

Will update the list if this turns out to the problem.

--
Steve


On 8/2/2016 6:24 PM, jjs - mainphrame wrote:
> Hi Steve -
>
> I must confess, you're working in an area where I've had no 
> experience, as all of my mailguard setups over the years have used 
> only local mysql authentication and delivery directly to postfix. The 
> authentication error mentioned at the top of this thread was caused, 
> in my case, by an inconsistency in the mysql maia db, caused by manual 
> removal of a row from the maia_users table.
>
> Jake
>
>
>
> On Tue, Aug 2, 2016 at 2:14 PM, Steve Camp <steve-2CKTgsS3BoeHdZQakrT3ElaTQe2KTcn/@public.gmane.org 
> <mailto:steve-2CKTgsS3BoeHdZQakrT3ElaTQe2KTcn/@public.gmane.org>> wrote:
>
>     Jake,
>
>     Thanks for the reply.
>
>     Any thoughts regarding any of the following?
>
>      1. Simply re-add my "user" to maia_users via an sql command
>         (insert of some kind?)?
>      2. Re-add my "user" (name / account, whatever) via maiadbtool.pl
>         <http://maiadbtool.pl>?
>      3. Remove / re-add user:
>          1. Pare down my mailstore as absolutely much as possible
>             (i.e. delete as much crap as I can)
>          2. shutdown e-mail on my virtual server
>          3. as root, backup my branch of the cyrus mailstore to a safe
>             location
>          4. as cyrus user via mailadmin web-interface, delete my user
>          5. as root, verify my user is kaput in the cyrus mailstore
>             directory tree
>          6. as cyrus user via mailadmin, re-create my user
>          7. as root
>              1. verify user re-created
>              2. copy (or restore) all e-mails back into cyrus mailstore
>              3. restart cyrus
>              4. force cyrus to re-index database for the restored
>                 mailstore
>              5. re-start mail delivery
>
>     I am "guessing" #3 will work, but will be a semi-pain in the
>     arse.  #1 & #2 would seem to good to be true, and I would think my
>     ISP sysadmin would have tried these already.
>
>     OTOH, it would seem to me that a system as well thought out as
>     maia would seem to have some sort of user maintenance / repair
>     facilities, but maybe not.
>
>     --
>     Steve Camp
>
>
>
>     On 8/2/2016 2:34 PM, jjs - mainphrame wrote:
>>     I don't have a specific answer, but  I've seen this specific
>>     error message from maia after doing manual database
>>     modifications, e.g. deleting an entry from maia_users via an sql
>>     query. I've since learned that users should be removed via the
>>     management interface, or using maiadbtool.pl <http://maiadbtool.pl>
>>
>>     The solution might have to involve some extensive backup/restore
>>     or maia database recreation activities.
>>
>>     Jake
>>
>>
>>
>>     On Tue, Aug 2, 2016 at 1:13 PM, Steve Camp
>>     <steve-2CKTgsS3BoeHdZQakrT3ElaTQe2KTcn/@public.gmane.org <mailto:steve-2CKTgsS3BoeHdZQakrT3ElaTQe2KTcn/@public.gmane.org>>
>>     wrote:
>>
>>         I am unable to login to maia.
>>
>>         It has been this way for a while, but after a recent virtual
>>         server migration to a different data center, I had assumed my
>>         login problems would have been resolved. Nope.  :-(
>>
>>         I found these maia e-mail lists and subscribed to try to
>>         research the issue. Noting the searchable archives,
>>         http://news.gmane.org/gmane.mail.virus.maiamailguard%20Searchable%20Archives,
>>         I tried to search them for the issue, but that web URL simply
>>         gives a "The connection has timed out" error page.
>>
>>         So I appeal to anyone who has seen / experienced but, most
>>         especially, has solved a login failure denoted by the
>>         following error message:
>>
>>             Login for user name@somedomain failed.
>>             ( Possible case mixup rejected. Ask your system
>>             administrator about upper/lower case issues. )
>>             [ Try again ]
>>             <http://webmail.camptechnologies.com/maia/login.php?lang=en>
>>             , or contact for assistance.
>>
>>         I have changed passwords on the e-mail account multiple times
>>         and have verified that password works via both webmail access
>>         (via hurd) and via IMAP (thunderbird).  The password is
>>         presently all lower case alphabetic.  No uppercase, no
>>         numbers, no punctuation.  Yet the problem persists.
>>
>>         Any ideas / suggestions on how to troubleshoot / fix?
>>
>>         Thanks.
>>
>>         --
>>         Steve Camp
>>
>>
>>
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