Re: Login for user name@domainname failed...

Thanks Steve, good data points -

Jake

On Tue, Aug 2, 2016 at 6:06 PM, Steve Camp <steve-2CKTgsS3BoeHdZQakrT3ElaTQe2KTcn/@public.gmane.org>
wrote:

> Hi Jake,
>
> We've made some progress.  It appears that DNS for webmail.<domainname>
> was a CNAME record pointing to the WRONG server... so http://webmail.<domainname>
> was apparently going to the WRONG maia...
>
> This makes a lot of sense.
>
> DNS records have been updates so that CNAME of webmail.<domainname> is now
> pointing to the correct domainname for my ISP.  I'm just waiting for DNS
> changes to propogate to test.
>
> But I can certainly see how wrong maia would lead to whatever maia I was
> talking to, basically saying "You're out of your @#$&#$!! mind... I have NO
> idea who you are talking about"...
>
> Will update the list if this turns out to the problem.
>
> --
> Steve
>
>
>
> On 8/2/2016 6:24 PM, jjs - mainphrame wrote:
>
> Hi Steve -
>
> I must confess, you're working in an area where I've had no experience, as
> all of my mailguard setups over the years have used only local mysql
> authentication and delivery directly to postfix. The authentication error
> mentioned at the top of this thread was caused, in my case, by an
> inconsistency in the mysql maia db, caused by manual removal of a row from
> the maia_users table.
>
> Jake
>
>
>
> On Tue, Aug 2, 2016 at 2:14 PM, Steve Camp <steve-2CKTgsS3BoeHdZQakrT3ElaTQe2KTcn/@public.gmane.org>
> wrote:
>
>> Jake,
>>
>> Thanks for the reply.
>>
>> Any thoughts regarding any of the following?
>>
>>    1. Simply re-add my "user" to maia_users via an sql command (insert
>>    of some kind?)?
>>    2. Re-add my "user" (name / account, whatever) via maiadbtool.pl?
>>    3. Remove / re-add user:
>>       1. Pare down my mailstore as absolutely much as possible (i.e.
>>       delete as much crap as I can)
>>       2. shutdown e-mail on my virtual server
>>       3. as root, backup my branch of the cyrus mailstore to a safe
>>       location
>>       4. as cyrus user via mailadmin web-interface, delete my user
>>       5. as root, verify my user is kaput in the cyrus mailstore
>>       directory tree
>>       6. as cyrus user via mailadmin, re-create my user
>>       7. as root
>>          1. verify user re-created
>>          2. copy (or restore) all e-mails back into cyrus mailstore
>>          3. restart cyrus
>>          4. force cyrus to re-index database for the restored mailstore
>>          5. re-start mail delivery
>>
>> I am "guessing" #3 will work, but will be a semi-pain in the arse.  #1 &
>> #2 would seem to good to be true, and I would think my ISP sysadmin would
>> have tried these already.
>>
>> OTOH, it would seem to me that a system as well thought out as maia would
>> seem to have some sort of user maintenance / repair facilities, but maybe
>> not.
>>
>> --
>> Steve Camp
>>
>>
>>
>> On 8/2/2016 2:34 PM, jjs - mainphrame wrote:
>>
>> I don't have a specific answer, but  I've seen this specific error
>> message from maia after doing manual database modifications, e.g. deleting
>> an entry from maia_users via an sql query. I've since learned that users
>> should be removed via the management interface, or using maiadbtool.pl
>>
>> The solution might have to involve some extensive backup/restore or maia
>> database recreation activities.
>>
>> Jake
>>
>>
>>
>> On Tue, Aug 2, 2016 at 1:13 PM, Steve Camp <steve-2CKTgsS3BoeHdZQakrT3ElaTQe2KTcn/@public.gmane.org>
>> wrote:
>>
>>> I am unable to login to maia.
>>>
>>> It has been this way for a while, but after a recent virtual server
>>> migration to a different data center, I had assumed my login problems would
>>> have been resolved.  Nope.  :-(
>>>
>>> I found these maia e-mail lists and subscribed to try to research the
>>> issue.  Noting the searchable archives,
>>> http://news.gmane.org/gmane.mail.virus.maiamailguard%20Searchable%20Archives,
>>> I tried to search them for the issue, but that web URL simply gives a "The
>>> connection has timed out" error page.
>>>
>>> So I appeal to anyone who has seen / experienced but, most especially,
>>> has solved a login failure denoted by the following error message:
>>>
>>> Login for user name@somedomain failed.
>>> ( Possible case mixup rejected. Ask your system administrator about
>>> upper/lower case issues. )
>>> [ Try again ]
>>> <http://webmail.camptechnologies.com/maia/login.php?lang=en> , or
>>> contact for assistance.
>>>
>>> I have changed passwords on the e-mail account multiple times and have
>>> verified that password works via both webmail access (via hurd) and via
>>> IMAP (thunderbird).  The password is presently all lower case alphabetic.
>>> No uppercase, no numbers, no punctuation.  Yet the problem persists.
>>>
>>> Any ideas / suggestions on how to troubleshoot / fix?
>>>
>>> Thanks.
>>> --
>>> Steve Camp
>>>
>>>
>>>
>>>
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>>
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