Re: User created with wrong case

I had thought about that, but won't that drop the messages that are 
quarantined?


On 11/28/20 2:16 PM, Bubba Brown wrote:
> Just off the top of my head, you might be able to nuke the "robert" 
> account and create a new "robert" account as a link to the Robert 
> account.
>
> Bubba
>
>
> On 11/25/20 5:03 PM, Jeff Taylor wrote:
>> My setup has always used all lower-case user names, in fact I think 
>> there was a mod for this years ago to force all names to lowercase at 
>> all times.  Recently one of my users informed me that he is no longer 
>> seeing anything listed in the overview screen (no spam, ham, viruses, 
>> or anything). After much digging I discovered a new account had been 
>> created with the first letter capitalized.
>>
>> Let's say the user's name is Robert... so his actual account name is 
>> 'robert', which still exists in Maia, but a new account was created 
>> as Robert with the first letter capitalized.  Now if I look under the 
>> user screen there is no sign of Robert, only robert is shown, but if 
>> I do a search for *domain* I can then see both robert@ and Robert@, 
>> however Robert@ is showing thousands of spam and non-spam, while 
>> robert@ shows zeros in all columns.
>>
>> So, since Robert doesn't show up in the list for me to link accounts 
>> together, how do I properly get the user's emails back into a place 
>> where he can see and sort through the spams?  And how do I ensure 
>> that future emails don't keep going to the name with the upper-case 
>> letter?
>>
>> For reference, my server handles email from several different 
>> domains, and incoming email comes with a variety of upper and lower 
>> case permutations, but everything *should* be forced to lowercase for 
>> Maia.  I've dug through, and cannot find any other accounts where an 
>> upper-case variation got through, so this is the only mailbox where 
>> it has happened.  Any help sorting this out would be appreciated.
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