Re: User created with wrong case

Just off the top of my head, you might be able to nuke the "robert" 
account and create a new "robert" account as a link to the Robert account.

Bubba


On 11/25/20 5:03 PM, Jeff Taylor wrote:
> My setup has always used all lower-case user names, in fact I think 
> there was a mod for this years ago to force all names to lowercase at 
> all times.  Recently one of my users informed me that he is no longer 
> seeing anything listed in the overview screen (no spam, ham, viruses, 
> or anything).  After much digging I discovered a new account had been 
> created with the first letter capitalized.
>
> Let's say the user's name is Robert... so his actual account name is 
> 'robert', which still exists in Maia, but a new account was created as 
> Robert with the first letter capitalized.  Now if I look under the 
> user screen there is no sign of Robert, only robert is shown, but if I 
> do a search for *domain* I can then see both robert@ and Robert@, 
> however Robert@ is showing thousands of spam and non-spam, while 
> robert@ shows zeros in all columns.
>
> So, since Robert doesn't show up in the list for me to link accounts 
> together, how do I properly get the user's emails back into a place 
> where he can see and sort through the spams?  And how do I ensure that 
> future emails don't keep going to the name with the upper-case letter?
>
> For reference, my server handles email from several different domains, 
> and incoming email comes with a variety of upper and lower case 
> permutations, but everything *should* be forced to lowercase for 
> Maia.  I've dug through, and cannot find any other accounts where an 
> upper-case variation got through, so this is the only mailbox where it 
> has happened.  Any help sorting this out would be appreciated.
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