Re: Amazing customer service !

Dean,

Thank you! The company and the customer base are still small, so it's easy
to have this kind of collaboration and quick bug fixing. However, it would
not be possible without the enormous amount of support we've received from
the open-source devlopment community. I'm just amazed by the caliber of
the developers who have stepped in to help on the server software.

My highest priority right now is to nail those two bugs you're describing.
The corrupted firmware is still a mystery, the other one (issues with huge
directories) is well understood, but it's a big project.

Sean

On Mon, 7 Jan 2002, dyamada8675309 wrote:

> Okay, I haven't purchased my slimp3 just yet, but I have to say that
> the level of customer support from SlimDevices is truly unreal.
>
> I do a lot of research before making most purchases (especially
> electronics) and everything that I've read and seen here is great.
> It's quite rare to find a developer of a new product to actually
> respond to their customers!  (Sometimes within hours...)
>
> We've all read that the first release of the SLIMP3 is not perfect
> (ie. locking up after a few hours, stalling in large empty
> subdirectories), but it is very comforting to know that the
> developers are hearing our comments and actually responding to them.
> If only ALL consumer electronic companies were like this! :)
>
> So, many kudos and praise to the team behind the SLIMP3.  Keep up the
> good work and continue to make other products!  We can definitely
> appreciate the customer service thus far.
> Best regards,
> Dean!
>
>
>
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