Re: [c-nsp] Licensing question for ASR9000

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On 24/10/2025 8:26, Hank Nussbacher via cisco-nsp wrote:

Just as a followup, Cisco closed the TAC ticket based on the statement 
that we do not have a valid license and therefore we need to pursue the 
matter with our Gold partner.  Period.  No response as to why our 
existing perpetual license is invalid.  I asked to reopen the ticket 3 
days ago and no response has come forward from Cisco.

This incident has shown us the path forward for all future networking 
purchases.

Regards,
Hank

> Hi,
> 
> Back in 2022 we purchased 2 9906s with perpetual licenses for "ASR 9000 
> Traditional Business Model" (SKU=A9K-TRADITIONAL).  We recently upgraded 
> IOS-XR from 7.5.2 to 24.4.2 and when we tried to "call-home" for 
> licensing we discovered that we now need two extra licenses:
> 
> Advance Edge Subscription SIA
> 
> Advance Software RTU License (per 100G) for Edge
> 
> Cisco and our Gold Partner are still trying to figure out whether we 
> indeed need new extra licenses but I would like to hear from others 
> whether they have encountered this issue.
> 
> Thanks,
> 
> Hank
> 
> 
> 
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