Re: Looking for a first contact CWN point-person:
David Young <[email protected]>
| Newsgroups | gmane.network.wireless.cu-wireless |
|---|---|
| Message-ID | <[email protected]> |
On Thu, Mar 11, 2004 at 01:45:27PM -0600, Jon Dugan wrote: > On Thu, Mar 11, 2004 at 10:37:45AM -0600, Stephane Alnet wrote: > > - maybe this could be easier to manage with a tracking/ticket system of > > some sorts; doesn't have to be fancy. (Could also serve dual purpose > > for people to log technical issues and save Dave & team some > > headaches.) > > I've had very good luck with the rt (request tracker) open source ticket > system. It's easy to use and integrates well with email. > > More info at: > > http://www.bestpractical.com/rt/ > > I'd be happy to install this on the appropriate machine if we want to pursue > this. Wow. If the screenshots are any indication, this looks like it easily beats everything else I have seen in open source (bugzilla, gnats) for usability. If it has fewer bugs than gnats, I'm sold. What has been your experience with it? Dave -- David Young OJC Technologies [email protected] Urbana, IL * (217) 278-3933 _______________________________________________ CU-Wireless mailing list [email protected] http://lists.cu.groogroo.com/cgi-bin/listinfo/cu-wireless Project Page: http://cuwireless.ucimc.org