Re: Smile Networks

Nancy McGough <[email protected]> writes:
> Hello Paul,
Hi Nancy, 

thanks for the reply! responses inline below.

> Thanks for your message. I just went to
> 
>   <http://www.smileglobal.com/ordersmile.html>
> 
> and it is still confusing to me. For example, here's the blurb 
> for one of the accounts:
> 
>   Smile Mail Premium
>   $29.99 per year
>   One-time $10.00 Setup
>   20 Email Boxes
>   100 MB Message Size Limit
>   100 MB Account Storage Per Box
>   2 Gigabytes of Total Storage
> 
> My questions:
> 
> * Do each of these "20 Email Boxes" have their own user name and 
> password?
that's correct. when a customer purchases SmileMail Premium, they can create 
up to 20 unique addresses/mailboxes (there's that nomenclature problem 
again!!), each with its own username/password, each with 100MB of storage 
space.

> * Is one of these email boxes consider the master and have access 
> to the contents of the other email boxes or is each email box 
> accessible only to the person who has the user name and password 
> for that particular email box?

The latter. So you can essentially 'give away' accounts to friends, family 
members, business associates so you can all exchange messages locally on our 
servers -though of course we prefer if each person signs up for their own 
account! but we don't restrict use in that way.


> I agree that IMAP terminology can be confusing and since I'm so 
> immersed in it, it's hard for me to know what is the best 
> terminology to use when talking to regular people!

yeah. IMAP is a complex protocol that typically only 'power' users comprehend 
on any but the most superficial level. I don't care much for IMAP myself - i 
feel the protocol is flawed, and that's after years of using it - but that's a 
different discussion!

> Please let me know the answers to these questions so I can update 
> my SmileGlobal entry on my IMAP page and maybe come up with a 
> suggestion for re-wording these blurbs (which of course you could 
> ignore!)

if you can think of a better way to describe this, i'm all ears! i sometimes 
wonder if a graphic/flowchart might be the only way to really describe IMAP 
clearly.

also - you are of course welcome to sign up for the free trial to see how 
things work on our systems. we don't ask for payment info up front, so it 
really is a free test drive. we also don't save your personal info if you let 
the account lapse after the seven days, so you'll never hear from us again 
after that.

regards,
paul