Re: Help desk software
"Erik Anderson" <[email protected]>
| Newsgroups | gmane.org.operators.internet-access |
|---|---|
| Message-ID | <[email protected]> |
On Fri, May 30, 2008 at 9:47 PM, Alex Kamantauskas <[email protected]> wrote: > > Looking for helpdesk software recommendations. Roughly ten techs, about > 500 users. Looking for something fairly inexpensive, but not cheap ;^) > > Any diamonds in the rough out there? Alex - what requirements do you have? We have an environment similar in size to yours, and Request Tracker from bestpractical.com has been working great for us. It's F/OSS, so it fits your inexpensive requirement, but it's quite flexible/powerful, so not cheap :-) Before implementing RT 5 years ago or so, I evaluated several other packages, and RT kept coming to the top of my list, both for features, flexibilty, and interface. -Erik -- Eat sushi frequently. - Avi [email protected] is the human contact address. [email protected] is the list posting address. See below URL for subscribe/unsubscribe and list options: http://inet-access.net/mailman/listinfo/list