Re: Telkom Outbound SMTP problem

Would this blacklisting affect all outbound traffic on port 25 or would 
only the SAIX SMTP servers reject the requests?
We have obtained a ref number but have been holding for more than 45min 
to get hold of a "senior technician"

REF #: 539775642

On 2011/02/03 10:12 AM, Trevor wrote:
>     Hi.
>     There are two separate issues here. The original query was for a
>     blacklisting of an ADSL username preventing any mail being sent via
>     port 25. No error or warning message is possible but the ISP's have
>     access to the lists of blocked clients.
>     The type of blacklisting shown here is more specific and applies to a
>     sender address or helo_id for mail being relayed via SMTP.SAIX.NET and
>     generally applies to abuse complaints from AOL, Yahoo, Road Runner,
>     etc.
>     In both cases the blacklistings are applied by us at SAIX but since
>     we're not customer facing the delisting request with the necessary
>     assurances and undertakings from the client has to be made via the
>     client's ISP.
>     Regards,
>     Trevor.
>     On 02/02/11 11:01, Paul Blackburn wrote:
>
> Yes, it will look like this:
> host smtp.dsl.telkomsa.net[196.43.0.142] said: 554 5.7.1
>      <serpent.omina.co.za>: Helo command rejected: AOL&  Yahoo TOS - SAIX
>      Ref:H546 - Blacklisted for Spam Trojan (in reply to RCPT TO command)
>
> But to get it resolved is like watching paint dry.
> I was advised to phone SAIX Call Centre whom promptly referred me to 10219.
> After holding on for an hour I put the phone down as I received visitors at
> that point.
>
> I cannot see how Telkom ISP should handle it when it is a clear SAIX Ref.
> Surely one should be able to email someone with all the necessary
> assurances, etc. that the matter was resolved your side?
>
> Paul
>
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> -----Original Message-----
> From: [4][email protected] [[5]mailto:[email protected]] On
> Behalf Of Matt Erasmus
> Sent: 01 February 2011 17:15
> To: IOZ
> Subject: Re: [IOZ] Telkom Outbound SMTP problem
>
> Howdy
>
> On 2011/02/01 4:45 PM, "Marko Jakovljevic" [6]<markoj-Q69iaDLacCvxQyRe0/[email protected]>  wrote:
>
>
> Looks like this might be the problem. Have emailed you the account
> details.
> Wouldn't Telkom need to notify the client if they enforce the blacklist?
>
> There is a warning message that the MTA will receive from the server.
> It'll be a 4XX error message depending on the blacklist. Quite annoying but
> still, it's there.
> If you check your mail logs you should see this...
>
> //mle
>
>
>
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>     5. mailto:[email protected]
>     6. mailto:markoj-Q69iaDLacCvxQyRe0/[email protected]
>     7. mailto:[email protected]
>     8. http://lists.internet.org.za/mailman/listinfo/ioz
>     9. mailto:[email protected]
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