Re: Telkom Outbound SMTP problem

Trevor,

Thanks for the feedback, but I use more than one ISP (Telkom and DataPro)
and it happens on both.
That is why I don't understand what the ISP has got to do with it when my
server is set to use: smtp.saix.net

But alas, one day when I have another 2 hours to waste I will try and call
them and then be transferred from the one person to the next which has no
clue what I'm talking about.

Regards,
Paul


Omina Solutions CC
Cell:  +27 (0) 82 900 6443
Fax:  +27 (0) 86 524 9183
Email: [email protected]
Website: http://www.omina.co.za
Website: http://www.racepics.co.za

Disclaimer and confidentiality note:
Everything in this e-mail and any attachments relating to the official
business of Omina Solutions CC is proprietary to the company. It is
confidential, legally privileged and protected by law.
Omina Solutions CC does not own and endorse any other content. Views and
opinions are those of the sender unless clearly stated as being that of the
company.
The person addressed in the e-mail is the sole authorised recipient. Please
notify the sender immediately if it has unintentionally reached you and do
not read, disclose or use the content in any way.
Omina Solutions CC cannot assure that the integrity of this communication
has been maintained or that it is free of errors, virus, interception or
interference.


-----Original Message-----
From: [email protected] [mailto:[email protected]] On
Behalf Of Trevor
Sent: 03 February 2011 10:12
To: IOZ
Subject: Re: [IOZ] Telkom Outbound SMTP problem

   Hi.
   There are two separate issues here. The original query was for a
   blacklisting of an ADSL username preventing any mail being sent via
   port 25. No error or warning message is possible but the ISP's have
   access to the lists of blocked clients.
   The type of blacklisting shown here is more specific and applies to a
   sender address or helo_id for mail being relayed via SMTP.SAIX.NET and
   generally applies to abuse complaints from AOL, Yahoo, Road Runner,
   etc.
   In both cases the blacklistings are applied by us at SAIX but since
   we're not customer facing the delisting request with the necessary
   assurances and undertakings from the client has to be made via the
   client's ISP.
   Regards,
   Trevor.
   On 02/02/11 11:01, Paul Blackburn wrote:

Yes, it will look like this:
host smtp.dsl.telkomsa.net[196.43.0.142] said: 554 5.7.1
    <serpent.omina.co.za>: Helo command rejected: AOL & Yahoo TOS - SAIX
    Ref:H546 - Blacklisted for Spam Trojan (in reply to RCPT TO command)

But to get it resolved is like watching paint dry.
I was advised to phone SAIX Call Centre whom promptly referred me to 10219.
After holding on for an hour I put the phone down as I received visitors at
that point.

I cannot see how Telkom ISP should handle it when it is a clear SAIX Ref.
Surely one should be able to email someone with all the necessary
assurances, etc. that the matter was resolved your side?

Paul

Omina Solutions CC
Cell:  +27 (0) 82 900 6443
Fax:  +27 (0) 86 524 9183
Email: [1][email protected]
Website: [2]http://www.omina.co.za
Website: [3]http://www.racepics.co.za

Disclaimer and confidentiality note:
Everything in this e-mail and any attachments relating to the official
business of Omina Solutions CC is proprietary to the company. It is
confidential, legally privileged and protected by law.
Omina Solutions CC does not own and endorse any other content. Views and
opinions are those of the sender unless clearly stated as being that of the
company.
The person addressed in the e-mail is the sole authorised recipient. Please
notify the sender immediately if it has unintentionally reached you and do
not read, disclose or use the content in any way.
Omina Solutions CC cannot assure that the integrity of this communication
has been maintained or that it is free of errors, virus, interception or
interference.


-----Original Message-----
From: [4][email protected] [[5]mailto:[email protected]]
On Behalf Of Matt Erasmus
Sent: 01 February 2011 17:15
To: IOZ
Subject: Re: [IOZ] Telkom Outbound SMTP problem

Howdy

On 2011/02/01 4:45 PM, "Marko Jakovljevic" [6]<markoj-Q69iaDLacCvxQyRe0/[email protected]>
wrote:


Looks like this might be the problem. Have emailed you the account details.
Wouldn't Telkom need to notify the client if they enforce the blacklist?

There is a warning message that the MTA will receive from the server.
It'll be a 4XX error message depending on the blacklist. Quite annoying but
still, it's there.
If you check your mail logs you should see this...

//mle



_______________________________________________
IOZ mailing list
[7][email protected]
[8]http://lists.internet.org.za/mailman/listinfo/ioz


_______________________________________________
IOZ mailing list
[9][email protected]
[10]http://lists.internet.org.za/mailman/listinfo/ioz

References

   1. mailto:[email protected]
   2. http://www.omina.co.za/
   3. http://www.racepics.co.za/
   4. mailto:[email protected]
   5. mailto:[email protected]
   6. mailto:markoj-Q69iaDLacCvxQyRe0/[email protected]
   7. mailto:[email protected]
   8. http://lists.internet.org.za/mailman/listinfo/ioz
   9. mailto:[email protected]
  10. http://lists.internet.org.za/mailman/listinfo/ioz
_______________________________________________
IOZ mailing list
[email protected]
http://lists.internet.org.za/mailman/listinfo/ioz

_______________________________________________
IOZ mailing list
[email protected]
http://lists.internet.org.za/mailman/listinfo/ioz