Re: Abuse complaint with no response from Vodacom
Bretton Vine <[email protected]>
| Newsgroups | gmane.org.operators.ioz |
|---|---|
| Organization | Future Foundation |
| Message-ID | <[email protected]> |
On 2011/05/06 10:56 AM, Graham Beneke wrote: > This has been an ongoing issue with Vodacom for many years now and many > attempts at leading towards effective abuse and fraud handling have failed. Vodacom assured ISPA they would look into abuse issues, someone even took personal responsibility to ensure the matter would get attention because of the reputation damage to Vodacom. Several months and many emails later and my follow-ups continue to get ignored. I guess it's simply not a priority. They don't see users on other networks, or competing ISPs, as relevant to their business. I've an argument that goes "the costs of running a functional abuse desk is greater the income derived from selling data to users of compromised computers" which they dismissed as fantasy. So it's evolved to "the costs of running a functional abuse desk is greater than the damage to network reputation incurred by not doing so" If a company can spend millions on rebranding ... -- Bretton openpgp: http://bretton.hivemind.net/bretton_vine.asc "Maturity is a bitter disappointment for which no remedy exists, unless laughter can be said to remedy anything." - Cat's Cradle, Kurt Vonnegut _______________________________________________ IOZ mailing list [email protected] http://lists.internet.org.za/mailman/listinfo/ioz