Re: MTN pre-paid epic service delivery failure: Good ending
Roland Giesler <[email protected]>
| Newsgroups | gmane.org.operators.ioz |
|---|---|
| Message-ID | <CAFz1H_F5VC0nXFnw8wNPYyWeC-PNg-7PTLKmgV28nsvGXUF=ag@mail.gmail.com> |
Hi all, Just to let you know that the saga has had a positive outcome in both respects. Somayya Akhalwaya from the Office of the Group executive, picked up the thread from IOZ and dealt with it. Although I was apprehensive about the matter initially, I was pleasantly surprised in the sum of the correspondence with her. The subscriber has had her money refunded by MTN (and possibly even more than she had lost, I'm not sure). The service provider was Miranet and she was subscribed to GimbaGames without a signup record existing. As to my complaint that no statement of account is available to pre-paid MTN subscribers, I have received a guarantee that this has been passed on to the prepaid and executive team for consideration. I must commend Somayya for having done a sterling job by handling the matter in professional, yet friendly manner. So in the end the score is MTN 1 : Subscriber 1 which is a good result imho. Roland regards Roland _______________________________________________ IOZ mailing list [email protected] http://lists.internet.org.za/mailman/listinfo/ioz