Paging is still broken. Rant to follow.

Michael Fincham <[email protected]> Wed, 2 Aug 2017 15:27:25 +1200

Newsgroups	gmane.org.operators.nznog
Message-ID	<[email protected]>

Hi all,

This is now the ninth day that the paging system has been broken. 

Here is what I've learned in the past week:

-> We are paying considerably more than ever for access to the paging network
-> Spark has exactly one person doing support for this product (Hi Ben!)
-> Spark has outsourced management of the TAP modem banks to a third party
-> Even though we raised a ticket eight days ago, they only raised the problem with the modem
management third party yesterday

Spark people on the list: seriously? This is a critical service and we're paying you an inordinate
amount of money for it. This is not acceptable. What makes you think this situation is OK?

If you don't want to run a paging service for us, please make proper arrangements to stop instead
of letting the system die while pretending it isn't. 

This extra-expensive non-functional "new" paging service is a joke. A nine day fault on a
critical message delivery service is a joke.

-- 
Michael

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