Re: Paging is still broken. Rant to follow.

On 2/08/2017 3:27 PM, Michael Fincham wrote:
> Hi all,
>
> This is now the ninth day that the paging system has been broken.
>
> Here is what I've learned in the past week:
>
> -> We are paying considerably more than ever for access to the paging network
> -> Spark has exactly one person doing support for this product (Hi Ben!)
> -> Spark has outsourced management of the TAP modem banks to a third party
> -> Even though we raised a ticket eight days ago, they only raised the problem with the modem
> management third party yesterday
>
> Spark people on the list: seriously? This is a critical service and we're paying you an inordinate
> amount of money for it. This is not acceptable. What makes you think this situation is OK?
>
[...]

 From memory, when I looked at using the "new" service, the actual usage 
fees were quite reasonable, what killed it was the Spark $6000pa (from 
memory, don't quote me) "contract administration" fee. I never got a 
sensible answer on what the fee was meant to cover.

Dave