[indoexpat-uk] [Butuh Info] Travel Insurance - Pesawat Delay & Easjet

Rekan2,

Adakah yg punya pengalaman dengan delay pesawat (terutama Easyjet) dan
complain ke maskapainya atau insurance company-nya?

Hari minggu kemarin flight saya delay 2.5 jam dan akibatnya pas sampai
London Gatwick (minggu tengah malam/senin dinihari) sudah nggak ada kereta
ke kota saya.  In case kejadian seperti ini, ada yg pernah dapet
pengalaman complaint dan dapet kompensasi nggak ya?

Thanks
Ronald

Dari website Easyjet
http://easyjet.custhelp.com/app/answers/detail/a_id/5155/session/L3RpbWUvMTMzNDY2NTg5NC9zaWQvMWV6R3pTVms%3D

FLIGHT DELAY

When easyJet reasonably expects a flight to be delayed beyond its schedule
time of departure for two hours or more in the cases of flights 1500 km or
less or for three hours or more in the cases of all intra-Community
flights of more than 1500 km and of all other flights between 1500 km and
3500 km or for four hours or more for flights greater than 3,500km, you
may be entitled to the rights set out in sections 2 & 3 below.

3. RIGHT TO CARE

If boarding is denied to you against your will easyJet will offer you:

a) meals and refreshments in a reasonable relation to the waiting time;

b) hotel accommodation where a stay of one or more nights becomes necessary;

c) transport between the airport and place of accommodation (hotel or other)

d) two telephone calls, telex or fax messages, or emails.

If your flight is delayed as specified under 'Flight Delays' above or
cancelled without notice being given to you prior to your arrival at the
airport of departure easyJet will offer you items a) and d) above. If the
new time of departure is reasonably expected as a result of the delay or
your being re-routed following a cancellation to at least the day after
the original time of departure, we will also offer you b) and c) above. In
the unlikely event it is not possible for easyJet to arrange care set out
in this paragraph, easyJet will reimburse you for reasonable receipted
expenses upon application to easyJet Customer Support, Hangar 89, London
Luton Airport, LU2 9PF. 		 	   		  
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