Re: [indoexpat-uk] [Butuh Info] Travel Insurance - Pesawat Delay & Easjet

Low cost airlines terkenal sangat pelit kompensasi, terbukti ketika
ash cloud kemaren dulu.

Jadi ya harus berantem memang :)

On 18 April 2012 15:48, Kristanti Widyaana TREPIN <[email protected]> wrote:
> Hallo Nald,
>
> Belum pernah punya pengalaman seperti ini dengan Easy Jet sih, tapi pernah
> dengan SQ, n mereka penuhi semua kompensasi, harusnya dengan Easy jet kita
> bisa komplain juga.
> Mungkin kamu bisa tulis email ke customer service, n sertakan receipt
> taxi/hotel (kalo ada) utk klaim.
>
> (UKBA ngilangin paspor aja bersedia ngasih kompensasi : ganti biaya
> pembuatan paspor baru, harusnya customer based company spt Easy juga,
> hehehehe)
>
> Salam,
>
> Kristanti
>
> On Wed, Apr 18, 2012 at 3:20 PM, R.A. Indra <[email protected]> wrote:
>
>>
>> Rekan2,
>>
>> Adakah yg punya pengalaman dengan delay pesawat (terutama Easyjet) dan
>> complain ke maskapainya atau insurance company-nya?
>>
>> Hari minggu kemarin flight saya delay 2.5 jam dan akibatnya pas sampai
>> London Gatwick (minggu tengah malam/senin dinihari) sudah nggak ada kereta
>> ke kota saya.  In case kejadian seperti ini, ada yg pernah dapet
>> pengalaman complaint dan dapet kompensasi nggak ya?
>>
>> Thanks
>> Ronald
>>
>> Dari website Easyjet
>>
>> http://easyjet.custhelp.com/app/answers/detail/a_id/5155/session/L3RpbWUvMTMzNDY2NTg5NC9zaWQvMWV6R3pTVms%3D
>>
>> FLIGHT DELAY
>>
>> When easyJet reasonably expects a flight to be delayed beyond its schedule
>> time of departure for two hours or more in the cases of flights 1500 km or
>> less or for three hours or more in the cases of all intra-Community
>> flights of more than 1500 km and of all other flights between 1500 km and
>> 3500 km or for four hours or more for flights greater than 3,500km, you
>> may be entitled to the rights set out in sections 2 & 3 below.
>>
>> 3. RIGHT TO CARE
>>
>> If boarding is denied to you against your will easyJet will offer you:
>>
>> a) meals and refreshments in a reasonable relation to the waiting time;
>>
>> b) hotel accommodation where a stay of one or more nights becomes
>> necessary;
>>
>> c) transport between the airport and place of accommodation (hotel or
>> other)
>>
>> d) two telephone calls, telex or fax messages, or emails.
>>
>> If your flight is delayed as specified under 'Flight Delays' above or
>> cancelled without notice being given to you prior to your arrival at the
>> airport of departure easyJet will offer you items a) and d) above. If the
>> new time of departure is reasonably expected as a result of the delay or
>> your being re-routed following a cancellation to at least the day after
>> the original time of departure, we will also offer you b) and c) above. In
>> the unlikely event it is not possible for easyJet to arrange care set out
>> in this paragraph, easyJet will reimburse you for reasonable receipted
>> expenses upon application to easyJet Customer Support, Hangar 89, London
>> Luton Airport, LU2 9PF.
>> _________________________________________________________________
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>>
>
>
>
> --
> Warm regards,
>
> Kristanti Widyaana TREPIN
> _________________________________________________________________
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-- 
Perry Ismangil
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