Re: [indoexpat-uk] [Butuh Info] Travel Insurance - Pesawat Delay & Easjet

Hallo Nald,

Belum pernah punya pengalaman seperti ini dengan Easy Jet sih, tapi pernah
dengan SQ, n mereka penuhi semua kompensasi, harusnya dengan Easy jet kita
bisa komplain juga.
Mungkin kamu bisa tulis email ke customer service, n sertakan receipt
taxi/hotel (kalo ada) utk klaim.

(UKBA ngilangin paspor aja bersedia ngasih kompensasi : ganti biaya
pembuatan paspor baru, harusnya customer based company spt Easy juga,
hehehehe)

Salam,

Kristanti

On Wed, Apr 18, 2012 at 3:20 PM, R.A. Indra <[email protected]> wrote:

>
> Rekan2,
>
> Adakah yg punya pengalaman dengan delay pesawat (terutama Easyjet) dan
> complain ke maskapainya atau insurance company-nya?
>
> Hari minggu kemarin flight saya delay 2.5 jam dan akibatnya pas sampai
> London Gatwick (minggu tengah malam/senin dinihari) sudah nggak ada kereta
> ke kota saya.  In case kejadian seperti ini, ada yg pernah dapet
> pengalaman complaint dan dapet kompensasi nggak ya?
>
> Thanks
> Ronald
>
> Dari website Easyjet
>
> http://easyjet.custhelp.com/app/answers/detail/a_id/5155/session/L3RpbWUvMTMzNDY2NTg5NC9zaWQvMWV6R3pTVms%3D
>
> FLIGHT DELAY
>
> When easyJet reasonably expects a flight to be delayed beyond its schedule
> time of departure for two hours or more in the cases of flights 1500 km or
> less or for three hours or more in the cases of all intra-Community
> flights of more than 1500 km and of all other flights between 1500 km and
> 3500 km or for four hours or more for flights greater than 3,500km, you
> may be entitled to the rights set out in sections 2 & 3 below.
>
> 3. RIGHT TO CARE
>
> If boarding is denied to you against your will easyJet will offer you:
>
> a) meals and refreshments in a reasonable relation to the waiting time;
>
> b) hotel accommodation where a stay of one or more nights becomes
> necessary;
>
> c) transport between the airport and place of accommodation (hotel or
> other)
>
> d) two telephone calls, telex or fax messages, or emails.
>
> If your flight is delayed as specified under 'Flight Delays' above or
> cancelled without notice being given to you prior to your arrival at the
> airport of departure easyJet will offer you items a) and d) above. If the
> new time of departure is reasonably expected as a result of the delay or
> your being re-routed following a cancellation to at least the day after
> the original time of departure, we will also offer you b) and c) above. In
> the unlikely event it is not possible for easyJet to arrange care set out
> in this paragraph, easyJet will reimburse you for reasonable receipted
> expenses upon application to easyJet Customer Support, Hangar 89, London
> Luton Airport, LU2 9PF.
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-- 
Warm regards,

Kristanti Widyaana TREPIN
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