Re: How to communicate recurring tech problems to airtel DTH

--===============5303582337709875914==
Content-Type: multipart/alternative; boundary=001a1142ea2c8a526a05340f17ca

--001a1142ea2c8a526a05340f17ca
Content-Type: text/plain; charset=UTF-8

1. Have write up of history with documentary evidence (scan of
confirmations, account status snapshots, payment receipts etc. -- more the
merrier)
2. Email to customer care, with date and docket number issued -- archive
those.
3. Write stinkers about the mess on your own Facebook page, and Tweet
(copying them @airtelDTH etc.)
4. Write to Nodal officer (I think DTH too has this system of grievance
redressal), keep copy with dates, if step #3 doesn't work.
5. Escalate further to Appelate authority, if step #4 doesn't solve problem

If none of them work (3-5), then only option is consumer court, or simply
chop the toxic relationship (sometimes it is cheaper and more convenient,
though you don't derive the satisfaction of making the buggers pay, and
they walk away with the money already paid). Been there done that, but with
telecom, data services from multiple operators. None is better than the
other.

On Mon, May 30, 2016 at 6:13 PM, Atanu Garai <[email protected]> wrote:

> I was forced to take Airtel DTH subscription as the other DTH operator was
> not getting its signal in its antenna and this particular apartment was so
> enticed by the marketing of Airtel to put a universal antenna on the
> rooftop.
>
> Now every month I recharge online in airtel's website, they deduct the
> amount but doesn't update the credit and disconnect the A/Cs. One of 2 TVs
> is running and the other TV is disconnected.
>
> How do you explain this to communicate to our friends in Airtel?
>
> Atanu
>
> _______________________________________________
> India-gii mailing list
> India-gii-IAPFreCvJWP2/[email protected]
> https://lists.india-gii.org/mailman/listinfo/india-gii
>
>


-- 
regards,
Banibrata
http://www.linkedin.com/in/bdutta
http://twitter.com/edgeliving

--001a1142ea2c8a526a05340f17ca
Content-Type: text/html; charset=UTF-8
Content-Transfer-Encoding: quoted-printable

<div dir=3D"ltr"><div><div><div>1. Have write up of history with documentar=
y evidence (scan of confirmations, account status snapshots, payment receip=
ts etc. -- more the merrier)<br></div><div>2. Email to customer care, with =
date and docket number issued -- archive those.<br></div><div>3. Write stin=
kers about the mess on your own Facebook page, and Tweet (copying them @air=
telDTH etc.)<br></div>4. Write to Nodal officer (I think DTH too has this s=
ystem of grievance redressal), keep copy with dates, if step #3 doesn&#39;t=
 work.<br></div>5. Escalate further to Appelate authority, if step #4 doesn=
&#39;t solve problem<br><br></div>If none of them work (3-5), then only opt=
ion is consumer court, or simply chop the toxic relationship (sometimes it =
is cheaper and more convenient, though you don&#39;t derive the satisfactio=
n of making the buggers pay, and they walk away with the money already paid=
). Been there done that, but with telecom, data services from multiple oper=
ators. None is better than the other.<br></div><div class=3D"gmail_extra"><=
br><div class=3D"gmail_quote">On Mon, May 30, 2016 at 6:13 PM, Atanu Garai =
<span dir=3D"ltr">&lt;<a href=3D"mailto:[email protected]" target=3D"_b=
lank">[email protected]</a>&gt;</span> wrote:<br><blockquote class=3D"g=
mail_quote" style=3D"margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-l=
eft:1ex"><div dir=3D"ltr"><div><div>I was forced to take Airtel DTH subscri=
ption as the other DTH operator was not getting its signal in its antenna  =
and this particular apartment was so enticed by the marketing of Airtel to =
put a universal antenna on the rooftop. <br><br>Now every month I recharge =
online in airtel&#39;s website, they deduct the amount but doesn&#39;t upda=
te the credit and disconnect the A/Cs. One of 2 TVs is running and the othe=
r TV is disconnected. <br><br></div>How do you explain this to communicate =
to our friends in Airtel?<span class=3D"HOEnZb"><font color=3D"#888888"><br=
><br></font></span></div><span class=3D"HOEnZb"><font color=3D"#888888">Ata=
nu<br></font></span></div>
<br>_______________________________________________<br>
India-gii mailing list<br>
<a href=3D"mailto:India-gii-IAPFreCvJWP2/[email protected]">India-gii-IAPFreCvJWP2/[email protected]=
org</a><br>
<a href=3D"https://lists.india-gii.org/mailman/listinfo/india-gii" rel=3D"n=
oreferrer" target=3D"_blank">https://lists.india-gii.org/mailman/listinfo/i=
ndia-gii</a><br>
<br></blockquote></div><br><br clear=3D"all"><br>-- <br><div class=3D"gmail=
_signature" data-smartmail=3D"gmail_signature">regards,<br>Banibrata<br><a =
href=3D"http://www.linkedin.com/in/bdutta" target=3D"_blank">http://www.lin=
kedin.com/in/bdutta</a><br><a href=3D"http://twitter.com/edgeliving" target=
=3D"_blank">http://twitter.com/edgeliving</a></div>
</div>

--001a1142ea2c8a526a05340f17ca--


--===============5303582337709875914==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

_______________________________________________
India-gii mailing list
India-gii-IAPFreCvJWP2/[email protected]
https://lists.india-gii.org/mailman/listinfo/india-gii

--===============5303582337709875914==--