COX Internet/Digital Cable Help!?

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COX Internet/Digital Cable Help!?

I am defaulting to you guys for help.... as the onsite service technician
says that I have a strong signal by all the testing that he can do, and
other than a number of loose connections in my junction box he could not
find anything wrong...other than a bad voice line filter which he replaced.

I have had off and on troubles for about three years// yet when a
technician shows up there is nothing wrong!

The issue is.. I drop internet signal per my monitoring software (The Net
Uptime Monitor V1.8.1 02/26/2014)  for about 10-20 seconds.. this drop can
happen as often as every ten minutes or once every 12 hours I never make it
to a thirteenth hour!  When this drop happens I also loose sync on my
digital tuner that is connected to my TIVO.

I have run the on site COX speed test and it even shows the drop of signal
in their graph... but my over all speed is greater than they support.

I have an older Cisco DCP3850 (three years or older) WiFi/Modem with the
latest firmware dated April 2015, it is a DOS.3 rated combo device.

I would think it was a modem if only the Internet was effected... but also
affecting digital cable and the service technician saw where I could not
tune into digital channels (2208 and above) while the loss was happening
(other channels worked fine).

Now the issue has gotten worse since the rains of 7/21/15.

So what could be causing a unsteady signal, so I can inform COX to check
their part XYZ??

Net Uptime Monitor Failure Log (NetUptimeMonitor.com)
Licensed to David Carmichael

7/25/2015 11:49:23 PM Log Start
=======================================
Failure Start       Length
7/25/2015 11:59:34 PM 0:00:11
7/26/2015 12:02:34 AM 0:00:19
7/26/2015 12:17:13 AM 0:00:12
7/26/2015 12:21:36 AM 0:00:20
7/26/2015 12:24:22 AM 0:00:12
7/26/2015 12:27:01 AM 0:00:11
7/26/2015 12:42:11 AM 0:00:13
7/26/2015 12:53:49 AM 0:00:10
7/26/2015 12:55:36 AM 0:00:11
7/26/2015 1:02:10 AM 0:00:11
7/26/2015 1:02:53 AM 0:00:14
7/26/2015 1:11:23 AM 0:00:20
7/26/2015 1:20:25 AM 0:00:13
7/26/2015 1:22:20 AM 0:00:19
7/26/2015 1:27:23 AM 0:00:10
7/26/2015 1:32:45 AM 0:00:14
7/26/2015 1:40:26 AM 0:00:12
7/26/2015 2:02:31 AM 0:00:12
7/26/2015 2:03:20 AM 0:00:12
7/26/2015 2:07:54 AM 0:00:17
7/26/2015 2:28:03 AM 0:00:14
7/26/2015 2:29:54 AM 0:00:16
7/26/2015 2:33:18 AM 0:00:17
7/26/2015 2:37:29 AM 0:00:18
7/26/2015 2:41:12 AM 0:00:15
7/26/2015 2:48:11 AM 0:00:22
7/26/2015 2:58:21 AM 0:00:24
7/26/2015 3:06:25 AM 0:00:18
7/26/2015 3:07:15 AM 0:00:16
7/26/2015 3:12:47 AM 0:00:11
7/26/2015 3:21:12 AM 0:00:18
7/26/2015 3:35:27 AM 0:00:14
7/26/2015 4:00:40 AM 0:00:11
7/26/2015 4:01:39 AM 0:00:12
7/26/2015 4:17:01 AM 0:00:11
7/26/2015 4:18:33 AM 0:00:19
7/26/2015 4:36:52 AM 0:00:13
7/26/2015 4:44:56 AM 0:00:17
7/26/2015 4:51:19 AM 0:00:15
7/26/2015 4:56:41 AM 0:00:11
7/26/2015 5:03:17 AM 0:00:13
7/26/2015 5:13:00 AM 0:00:17
7/26/2015 5:14:12 AM 0:00:14




*-----------------------------------------------*
"Time spent with cats is never wasted." *- Sigmund Freud*
*-----------------------------------------------*

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<div dir=3D"ltr"><div>COX Internet/Digital Cable Help!?<br></div><div><br><=
/div>I am defaulting to you guys for help.... as the onsite service technic=
ian says that I have a strong signal by all the testing that he can do, and=
 other than a number of loose connections in my junction box he could not f=
ind anything wrong...other than a bad voice line filter which he replaced.<=
div><br></div><div>I have had off and on troubles for about three years// y=
et when a technician shows up there is nothing wrong!</div><div><br></div><=
div>The issue is.. I drop internet signal per my monitoring software (The N=
et Uptime Monitor V1.8.1 02/26/2014) =C2=A0for about 10-20 seconds.. this d=
rop can happen as often as every ten minutes or once every 12 hours I never=
 make it to a thirteenth hour!=C2=A0 When this drop happens I also loose sy=
nc on my digital tuner that is connected to my TIVO.</div><div><br></div><d=
iv>I have run the on site COX speed test and it even shows the drop of sign=
al in their graph... but my over all speed is greater than they support.</d=
iv><div><br></div><div>I have an older Cisco DCP3850 (three years or older)=
 WiFi/Modem with the latest firmware dated April 2015, it is a DOS.3 rated =
combo device.</div><div><br></div><div>I would think it was a modem if only=
 the Internet was effected... but also affecting digital cable and the serv=
ice technician saw where I could not tune into digital channels (2208 and a=
bove) while the loss was happening (other channels worked fine).</div><div>=
<br></div><div>Now the issue has gotten worse since the rains of 7/21/15.</=
div><div><br></div><div>So what could be causing a unsteady signal, so I ca=
n inform COX to check their part XYZ??</div><div><br><div><div>Net Uptime M=
onitor Failure Log (NetUptimeMonitor.com)</div><div>Licensed to David Carmi=
chael</div><div>=C2=A0</div><div>7/25/2015 11:49:23 PM<span class=3D"Apple-=
tab-span" style=3D"white-space:pre">	</span>Log Start</div><div>=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</div><div>Failure Start =C2=A0 =C2=A0 =C2=
=A0<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>Length<=
/div><div>7/25/2015 11:59:34 PM<span class=3D"Apple-tab-span" style=3D"whit=
e-space:pre">	</span>0:00:11</div><div>7/26/2015 12:02:34 AM<span class=3D"=
Apple-tab-span" style=3D"white-space:pre">	</span>0:00:19</div><div>7/26/20=
15 12:17:13 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</s=
pan>0:00:12</div><div>7/26/2015 12:21:36 AM<span class=3D"Apple-tab-span" s=
tyle=3D"white-space:pre">	</span>0:00:20</div><div>7/26/2015 12:24:22 AM<sp=
an class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:12</div>=
<div>7/26/2015 12:27:01 AM<span class=3D"Apple-tab-span" style=3D"white-spa=
ce:pre">	</span>0:00:11</div><div>7/26/2015 12:42:11 AM<span class=3D"Apple=
-tab-span" style=3D"white-space:pre">	</span>0:00:13</div><div>7/26/2015 12=
:53:49 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0=
:00:10</div><div>7/26/2015 12:55:36 AM<span class=3D"Apple-tab-span" style=
=3D"white-space:pre">	</span>0:00:11</div><div>7/26/2015 1:02:10 AM<span cl=
ass=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:11</div><div>=
7/26/2015 1:02:53 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre=
">	</span>0:00:14</div><div>7/26/2015 1:11:23 AM<span class=3D"Apple-tab-sp=
an" style=3D"white-space:pre">	</span>0:00:20</div><div>7/26/2015 1:20:25 A=
M<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:13</=
div><div>7/26/2015 1:22:20 AM<span class=3D"Apple-tab-span" style=3D"white-=
space:pre">	</span>0:00:19</div><div>7/26/2015 1:27:23 AM<span class=3D"App=
le-tab-span" style=3D"white-space:pre">	</span>0:00:10</div><div>7/26/2015 =
1:32:45 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>=
0:00:14</div><div>7/26/2015 1:40:26 AM<span class=3D"Apple-tab-span" style=
=3D"white-space:pre">	</span>0:00:12</div><div>7/26/2015 2:02:31 AM<span cl=
ass=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:12</div><div>=
7/26/2015 2:03:20 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre=
">	</span>0:00:12</div><div>7/26/2015 2:07:54 AM<span class=3D"Apple-tab-sp=
an" style=3D"white-space:pre">	</span>0:00:17</div><div>7/26/2015 2:28:03 A=
M<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:14</=
div><div>7/26/2015 2:29:54 AM<span class=3D"Apple-tab-span" style=3D"white-=
space:pre">	</span>0:00:16</div><div>7/26/2015 2:33:18 AM<span class=3D"App=
le-tab-span" style=3D"white-space:pre">	</span>0:00:17</div><div>7/26/2015 =
2:37:29 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>=
0:00:18</div><div>7/26/2015 2:41:12 AM<span class=3D"Apple-tab-span" style=
=3D"white-space:pre">	</span>0:00:15</div><div>7/26/2015 2:48:11 AM<span cl=
ass=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:22</div><div>=
7/26/2015 2:58:21 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre=
">	</span>0:00:24</div><div>7/26/2015 3:06:25 AM<span class=3D"Apple-tab-sp=
an" style=3D"white-space:pre">	</span>0:00:18</div><div>7/26/2015 3:07:15 A=
M<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:16</=
div><div>7/26/2015 3:12:47 AM<span class=3D"Apple-tab-span" style=3D"white-=
space:pre">	</span>0:00:11</div><div>7/26/2015 3:21:12 AM<span class=3D"App=
le-tab-span" style=3D"white-space:pre">	</span>0:00:18</div><div>7/26/2015 =
3:35:27 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>=
0:00:14</div><div>7/26/2015 4:00:40 AM<span class=3D"Apple-tab-span" style=
=3D"white-space:pre">	</span>0:00:11</div><div>7/26/2015 4:01:39 AM<span cl=
ass=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:12</div><div>=
7/26/2015 4:17:01 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre=
">	</span>0:00:11</div><div>7/26/2015 4:18:33 AM<span class=3D"Apple-tab-sp=
an" style=3D"white-space:pre">	</span>0:00:19</div><div>7/26/2015 4:36:52 A=
M<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:13</=
div><div>7/26/2015 4:44:56 AM<span class=3D"Apple-tab-span" style=3D"white-=
space:pre">	</span>0:00:17</div><div>7/26/2015 4:51:19 AM<span class=3D"App=
le-tab-span" style=3D"white-space:pre">	</span>0:00:15</div><div>7/26/2015 =
4:56:41 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre">	</span>=
0:00:11</div><div>7/26/2015 5:03:17 AM<span class=3D"Apple-tab-span" style=
=3D"white-space:pre">	</span>0:00:13</div><div>7/26/2015 5:13:00 AM<span cl=
ass=3D"Apple-tab-span" style=3D"white-space:pre">	</span>0:00:17</div><div>=
7/26/2015 5:14:12 AM<span class=3D"Apple-tab-span" style=3D"white-space:pre=
">	</span>0:00:14</div><div><br></div><div><br></div><div><br clear=3D"all"=
><div><div class=3D"gmail_signature"><div dir=3D"ltr"><div><div dir=3D"ltr"=
><div><u><br></u></div><div><u>--------------------------------------------=
---</u><br></div><div><font face=3D"georgia, serif" color=3D"#783f04">&quot=
;Time spent with cats is never wasted.&quot; <b>- Sigmund Freud</b></font><=
/div><div><u>-----------------------------------------------</u></div></div=
></div></div></div></div>
</div></div></div></div>

<p></p>

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