Re: COX Internet/Digital Cable Help!?
Jeremy Jones <[email protected]> Sun, 26 Jul 2015 09:37:33 -0500
| Newsgroups | gmane.org.user-groups.aclug.discussion |
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| Message-ID | <CACv8hN4aMCtpRzO2XrV-rQD1sefn4=_LtQza+L_kUrR0szQn8Q@mail.gmail.com> |
--089e0118329a7fbe6c051bc82d37 Content-Type: text/plain; charset=UTF-8 David, I had the exact same problem and the exact same results. It took me calling corporate and demanding something to be done before they looked into it. Eventually they sent out techs to monitor my neighborhood for 48 hours straight, and it was only then that they noticed that the cabling was beyond it's usable life and had tons of squirrel bites into and through the cable. It took them almost two years after that before they were finished running new cabling throughout the neighborhood. Unfortunately that did not quite fix the problem. I still had the same repeated drops as I had before (I still had access to the modem at this point), but I had a good strong signal when I had a signal. One of the next techs that came out locked me out of my modem, told me that he could not troubleshoot anything from the pole to the cable box unless I wanted to pay some outrageous amount per hour for premise wiring troubleshooting, and that was the answer I got from every tech from that point on. (and Gawd help you if you hack back into YOUR modem that YOU bought so that you can monitor THEIR connection, that pisses them off to no end and might end your ability to use Cox, which is not entirely a bad thing ;-) ) Needless to say, I begged AT&T to get UVERSE in our neighborhood and finally got them to realize that they had a huge group of customers waiting to give them their money. In the end, I moved. I will never touch another Cox again. LOL BTW, the property this was at, is located in a neighborhood near Kinsler Elementary, if that helps any. Good luck. Try calling their corporate offices, they might be able to help. Jeremy On Sun, Jul 26, 2015 at 5:28 AM, David Carmichael <[email protected]> wrote: > COX Internet/Digital Cable Help!? > > I am defaulting to you guys for help.... as the onsite service technician > says that I have a strong signal by all the testing that he can do, and > other than a number of loose connections in my junction box he could not > find anything wrong...other than a bad voice line filter which he replaced. > > I have had off and on troubles for about three years// yet when a > technician shows up there is nothing wrong! > > The issue is.. I drop internet signal per my monitoring software (The Net > Uptime Monitor V1.8.1 02/26/2014) for about 10-20 seconds.. this drop can > happen as often as every ten minutes or once every 12 hours I never make it > to a thirteenth hour! When this drop happens I also loose sync on my > digital tuner that is connected to my TIVO. > > I have run the on site COX speed test and it even shows the drop of signal > in their graph... but my over all speed is greater than they support. > > I have an older Cisco DCP3850 (three years or older) WiFi/Modem with the > latest firmware dated April 2015, it is a DOS.3 rated combo device. > > I would think it was a modem if only the Internet was effected... but also > affecting digital cable and the service technician saw where I could not > tune into digital channels (2208 and above) while the loss was happening > (other channels worked fine). > > Now the issue has gotten worse since the rains of 7/21/15. > > So what could be causing a unsteady signal, so I can inform COX to check > their part XYZ?? > > Net Uptime Monitor Failure Log (NetUptimeMonitor.com) > Licensed to David Carmichael > > 7/25/2015 11:49:23 PM Log Start > ======================================= > Failure Start Length > 7/25/2015 11:59:34 PM 0:00:11 > 7/26/2015 12:02:34 AM 0:00:19 > 7/26/2015 12:17:13 AM 0:00:12 > 7/26/2015 12:21:36 AM 0:00:20 > 7/26/2015 12:24:22 AM 0:00:12 > 7/26/2015 12:27:01 AM 0:00:11 > 7/26/2015 12:42:11 AM 0:00:13 > 7/26/2015 12:53:49 AM 0:00:10 > 7/26/2015 12:55:36 AM 0:00:11 > 7/26/2015 1:02:10 AM 0:00:11 > 7/26/2015 1:02:53 AM 0:00:14 > 7/26/2015 1:11:23 AM 0:00:20 > 7/26/2015 1:20:25 AM 0:00:13 > 7/26/2015 1:22:20 AM 0:00:19 > 7/26/2015 1:27:23 AM 0:00:10 > 7/26/2015 1:32:45 AM 0:00:14 > 7/26/2015 1:40:26 AM 0:00:12 > 7/26/2015 2:02:31 AM 0:00:12 > 7/26/2015 2:03:20 AM 0:00:12 > 7/26/2015 2:07:54 AM 0:00:17 > 7/26/2015 2:28:03 AM 0:00:14 > 7/26/2015 2:29:54 AM 0:00:16 > 7/26/2015 2:33:18 AM 0:00:17 > 7/26/2015 2:37:29 AM 0:00:18 > 7/26/2015 2:41:12 AM 0:00:15 > 7/26/2015 2:48:11 AM 0:00:22 > 7/26/2015 2:58:21 AM 0:00:24 > 7/26/2015 3:06:25 AM 0:00:18 > 7/26/2015 3:07:15 AM 0:00:16 > 7/26/2015 3:12:47 AM 0:00:11 > 7/26/2015 3:21:12 AM 0:00:18 > 7/26/2015 3:35:27 AM 0:00:14 > 7/26/2015 4:00:40 AM 0:00:11 > 7/26/2015 4:01:39 AM 0:00:12 > 7/26/2015 4:17:01 AM 0:00:11 > 7/26/2015 4:18:33 AM 0:00:19 > 7/26/2015 4:36:52 AM 0:00:13 > 7/26/2015 4:44:56 AM 0:00:17 > 7/26/2015 4:51:19 AM 0:00:15 > 7/26/2015 4:56:41 AM 0:00:11 > 7/26/2015 5:03:17 AM 0:00:13 > 7/26/2015 5:13:00 AM 0:00:17 > 7/26/2015 5:14:12 AM 0:00:14 > > > > > *-----------------------------------------------* > "Time spent with cats is never wasted." *- Sigmund Freud* > *-----------------------------------------------* > > -- > > --- > You received this message because you are subscribed to the Google Groups > "ACLUG Discussion" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected] > For more options, visit https://groups.google.com/d/optout. > -- --- You received this message because you are subscribed to the Google Groups "ACLUG Discussion" group. To unsubscribe from this group and stop receiving emails from it, send an email to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected] For more options, visit https://groups.google.com/d/optout. --089e0118329a7fbe6c051bc82d37 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <div dir=3D"ltr">David,<div>I had the exact same problem and the exact same= results.=C2=A0 It took me calling corporate and demanding something to be = done before they looked into it.=C2=A0 Eventually they sent out techs to mo= nitor my neighborhood for 48 hours straight, and it was only then that they= noticed that the cabling was beyond it's usable life and had tons of s= quirrel bites into and through the cable.=C2=A0 It took them almost two yea= rs after that before they were finished running new cabling throughout the = neighborhood. =C2=A0</div><div><br></div><div>Unfortunately that did not qu= ite fix the problem.=C2=A0 I still had the same repeated drops as I had bef= ore (I still had access to the modem at this point), but I had a good stron= g signal when I had a signal.=C2=A0 One of the next techs that came out loc= ked me out of my modem, told me that he could not troubleshoot anything fro= m the pole to the cable box unless I wanted to pay some outrageous amount p= er hour for premise wiring troubleshooting, and that was the answer I got f= rom every tech from that point on. =C2=A0(and Gawd help you if you hack bac= k into YOUR modem that YOU bought so that you can monitor THEIR connection,= that pisses them off to no end and might end your ability to use Cox, whic= h is not entirely a bad thing ;-) =C2=A0)</div><div><br></div><div>Needless= to say, I begged AT&T to get UVERSE in our neighborhood and finally go= t them to realize that they had a huge group of customers waiting to give t= hem their money.=C2=A0 In the end, I moved.=C2=A0 I will never touch anothe= r Cox again.=C2=A0 LOL</div><div><br></div><div>BTW, the property this was = at, is located in a neighborhood near Kinsler Elementary, if that helps any= .=C2=A0 Good luck.=C2=A0 Try calling their corporate offices, they might be= able to help.</div><div><br></div><div>Jeremy</div><div><br></div><div>=C2= =A0</div></div><div class=3D"gmail_extra"><br><div class=3D"gmail_quote">On= Sun, Jul 26, 2015 at 5:28 AM, David Carmichael <span dir=3D"ltr"><<a hr= ef=3D"mailto:[email protected]" target=3D"_blank">[email protected]</a>>= </span> wrote:<br><blockquote class=3D"gmail_quote" style=3D"margin:0 0 0 .= 8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir=3D"ltr"><div>COX = Internet/Digital Cable Help!?<br></div><div><br></div>I am defaulting to yo= u guys for help.... as the onsite service technician says that I have a str= ong signal by all the testing that he can do, and other than a number of lo= ose connections in my junction box he could not find anything wrong...other= than a bad voice line filter which he replaced.<div><br></div><div>I have = had off and on troubles for about three years// yet when a technician shows= up there is nothing wrong!</div><div><br></div><div>The issue is.. I drop = internet signal per my monitoring software (The Net Uptime Monitor V1.8.1 0= 2/26/2014) =C2=A0for about 10-20 seconds.. this drop can happen as often as= every ten minutes or once every 12 hours I never make it to a thirteenth h= our!=C2=A0 When this drop happens I also loose sync on my digital tuner tha= t is connected to my TIVO.</div><div><br></div><div>I have run the on site = COX speed test and it even shows the drop of signal in their graph... but m= y over all speed is greater than they support.</div><div><br></div><div>I h= ave an older Cisco DCP3850 (three years or older) WiFi/Modem with the lates= t firmware dated April 2015, it is a DOS.3 rated combo device.</div><div><b= r></div><div>I would think it was a modem if only the Internet was effected= ... but also affecting digital cable and the service technician saw where I= could not tune into digital channels (2208 and above) while the loss was h= appening (other channels worked fine).</div><div><br></div><div>Now the iss= ue has gotten worse since the rains of 7/21/15.</div><div><br></div><div>So= what could be causing a unsteady signal, so I can inform COX to check thei= r part XYZ??</div><div><br><div><div>Net Uptime Monitor Failure Log (NetUpt= imeMonitor.com)</div><div>Licensed to David Carmichael</div><div>=C2=A0</di= v><div>7/25/2015 11:49:23 PM<span style=3D"white-space:pre-wrap"> </span>Lo= g Start</div><div>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D</div><div>Fail= ure Start =C2=A0 =C2=A0 =C2=A0<span style=3D"white-space:pre-wrap"> </span>= Length</div><div>7/25/2015 11:59:34 PM<span style=3D"white-space:pre-wrap">= </span>0:00:11</div><div>7/26/2015 12:02:34 AM<span style=3D"white-space:p= re-wrap"> </span>0:00:19</div><div>7/26/2015 12:17:13 AM<span style=3D"whit= e-space:pre-wrap"> </span>0:00:12</div><div>7/26/2015 12:21:36 AM<span styl= e=3D"white-space:pre-wrap"> </span>0:00:20</div><div>7/26/2015 12:24:22 AM<= span style=3D"white-space:pre-wrap"> </span>0:00:12</div><div>7/26/2015 12:= 27:01 AM<span style=3D"white-space:pre-wrap"> </span>0:00:11</div><div>7/26= /2015 12:42:11 AM<span style=3D"white-space:pre-wrap"> </span>0:00:13</div>= <div>7/26/2015 12:53:49 AM<span style=3D"white-space:pre-wrap"> </span>0:00= :10</div><div>7/26/2015 12:55:36 AM<span style=3D"white-space:pre-wrap"> </= span>0:00:11</div><div>7/26/2015 1:02:10 AM<span style=3D"white-space:pre-w= rap"> </span>0:00:11</div><div>7/26/2015 1:02:53 AM<span style=3D"white-spa= ce:pre-wrap"> </span>0:00:14</div><div>7/26/2015 1:11:23 AM<span style=3D"w= hite-space:pre-wrap"> </span>0:00:20</div><div>7/26/2015 1:20:25 AM<span st= yle=3D"white-space:pre-wrap"> </span>0:00:13</div><div>7/26/2015 1:22:20 AM= <span style=3D"white-space:pre-wrap"> </span>0:00:19</div><div>7/26/2015 1:= 27:23 AM<span style=3D"white-space:pre-wrap"> </span>0:00:10</div><div>7/26= /2015 1:32:45 AM<span style=3D"white-space:pre-wrap"> </span>0:00:14</div><= div>7/26/2015 1:40:26 AM<span style=3D"white-space:pre-wrap"> </span>0:00:1= 2</div><div>7/26/2015 2:02:31 AM<span style=3D"white-space:pre-wrap"> </spa= n>0:00:12</div><div>7/26/2015 2:03:20 AM<span style=3D"white-space:pre-wrap= "> </span>0:00:12</div><div>7/26/2015 2:07:54 AM<span style=3D"white-space:= pre-wrap"> </span>0:00:17</div><div>7/26/2015 2:28:03 AM<span style=3D"whit= e-space:pre-wrap"> </span>0:00:14</div><div>7/26/2015 2:29:54 AM<span style= =3D"white-space:pre-wrap"> </span>0:00:16</div><div>7/26/2015 2:33:18 AM<sp= an style=3D"white-space:pre-wrap"> </span>0:00:17</div><div>7/26/2015 2:37:= 29 AM<span style=3D"white-space:pre-wrap"> </span>0:00:18</div><div>7/26/20= 15 2:41:12 AM<span style=3D"white-space:pre-wrap"> </span>0:00:15</div><div= >7/26/2015 2:48:11 AM<span style=3D"white-space:pre-wrap"> </span>0:00:22</= div><div>7/26/2015 2:58:21 AM<span style=3D"white-space:pre-wrap"> </span>0= :00:24</div><div>7/26/2015 3:06:25 AM<span style=3D"white-space:pre-wrap"> = </span>0:00:18</div><div>7/26/2015 3:07:15 AM<span style=3D"white-space:pre= -wrap"> </span>0:00:16</div><div>7/26/2015 3:12:47 AM<span style=3D"white-s= pace:pre-wrap"> </span>0:00:11</div><div>7/26/2015 3:21:12 AM<span style=3D= "white-space:pre-wrap"> </span>0:00:18</div><div>7/26/2015 3:35:27 AM<span = style=3D"white-space:pre-wrap"> </span>0:00:14</div><div>7/26/2015 4:00:40 = AM<span style=3D"white-space:pre-wrap"> </span>0:00:11</div><div>7/26/2015 = 4:01:39 AM<span style=3D"white-space:pre-wrap"> </span>0:00:12</div><div>7/= 26/2015 4:17:01 AM<span style=3D"white-space:pre-wrap"> </span>0:00:11</div= ><div>7/26/2015 4:18:33 AM<span style=3D"white-space:pre-wrap"> </span>0:00= :19</div><div>7/26/2015 4:36:52 AM<span style=3D"white-space:pre-wrap"> </s= pan>0:00:13</div><div>7/26/2015 4:44:56 AM<span style=3D"white-space:pre-wr= ap"> </span>0:00:17</div><div>7/26/2015 4:51:19 AM<span style=3D"white-spac= e:pre-wrap"> </span>0:00:15</div><div>7/26/2015 4:56:41 AM<span style=3D"wh= ite-space:pre-wrap"> </span>0:00:11</div><div>7/26/2015 5:03:17 AM<span sty= le=3D"white-space:pre-wrap"> </span>0:00:13</div><div>7/26/2015 5:13:00 AM<= span style=3D"white-space:pre-wrap"> </span>0:00:17</div><div>7/26/2015 5:1= 4:12 AM<span style=3D"white-space:pre-wrap"> </span>0:00:14</div><div><br><= /div><div><br></div><div><br clear=3D"all"><div><div><div dir=3D"ltr"><div>= <div dir=3D"ltr"><div><u><br></u></div><div><u>----------------------------= -------------------</u><br></div><div><font face=3D"georgia, serif" color= =3D"#783f04">"Time spent with cats is never wasted." <b>- Sigmund= Freud</b></font></div><div><u>--------------------------------------------= ---</u></div></div></div></div></div></div><span class=3D"HOEnZb"><font col= or=3D"#888888"> </font></span></div></div></div></div><span class=3D"HOEnZb"><font color=3D= "#888888"> <p></p> -- <br> <br> --- <br> You received this message because you are subscribed to the Google Groups &= quot;ACLUG Discussion" group.<br> To unsubscribe from this group and stop receiving emails from it, send an e= mail to <a href=3D"mailto:aclug-discussion+unsubscribe-/[email protected]" ta= rget=3D"_blank">aclug-discussion+unsubscribe-/[email protected]</a>.<br> For more options, visit <a href=3D"https://groups.google.com/d/optout" targ= et=3D"_blank">https://groups.google.com/d/optout</a>.<br> </font></span></blockquote></div><br></div> <p></p> -- <br /> <br /> --- <br /> You received this message because you are subscribed to the Google Groups &= quot;ACLUG Discussion" group.<br /> To unsubscribe from this group and stop receiving emails from it, send an e= mail to <a href=3D"mailto:aclug-discussion+unsubscribe-/[email protected]">ac= lug-discussion+unsubscribe-/[email protected]</a>.<br /> For more options, visit <a href=3D"https://groups.google.com/d/optout">http= s://groups.google.com/d/optout</a>.<br /> --089e0118329a7fbe6c051bc82d37--