RE: COX Internet/Digital Cable Help!?
Dale Beams <[email protected]> Sun, 26 Jul 2015 10:22:40 -0500
| Newsgroups | gmane.org.user-groups.aclug.discussion |
|---|---|
| Message-ID | <[email protected]> |
--_bee43d7d-39e4-43b3-a021-f35f07fccff2_ Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable It's good to have the documentation. When the world was still on dail up I= was running at top speed. One day my speed dropped with no explanaiton wh= y. When I called the ISP I kept getting the answer "everything is ok". I ordered a new modem and had the same results. I logged my problems and b= egan comparing them with other technitions in the area. Someone was watchi= ng the traffic, as a week and a half later I recieved a call indicating the= ISP had found a problem at the office modem bank and would be giving me th= ree months of high speed for free. There are a couple of possiblities. Experience tells me you are or have mo= isture in the line. (assuming it's cable and not cat5) To get the best co= nnections we used to wrap the connenting points in silicon gel and rubber t= ape. The second is that it may not be intermittent but rather metered. In other= words it may be intentional as a form of load balancing among your neighbor= s or (as awful as it seems) a way to push a customer into a higher billing = bracket through upgrades. I'd recommend you send the logs to customer service. If that does not help= , then as you are using the list here, point it out with customer service a= nd indicate you have recurited other technicians to scrutinize the project.= If again that does not work the last option is making it public on a publ= ic board or even in the newspaper (a nice editorial will get it fixed quite= nicely). Doing it this way you will have followed the proper steps to escalation. 1. Concact the retailer 2. Bring a witness 3. Bring multiple witnesses and evidence. 4. Public shaming. If this does not work your only and last option is court. From: [email protected] Date: Sun, 26 Jul 2015 05:28:04 -0500 Subject: [aclug-L] COX Internet/Digital Cable Help!? To: [email protected] COX Internet/Digital Cable Help!? I am defaulting to you guys for help.... as the onsite service technician s= ays that I have a strong signal by all the testing that he can do, and othe= r than a number of loose connections in my junction box he could not find a= nything wrong...other than a bad voice line filter which he replaced. I have had off and on troubles for about three years// yet when a technicia= n shows up there is nothing wrong! The issue is.. I drop internet signal per my monitoring software (The Net U= ptime Monitor V1.8.1 02/26/2014) for about 10-20 seconds.. this drop can h= appen as often as every ten minutes or once every 12 hours I never make it = to a thirteenth hour! When this drop happens I also loose sync on my digit= al tuner that is connected to my TIVO. I have run the on site COX speed test and it even shows the drop of signal = in their graph... but my over all speed is greater than they support. I have an older Cisco DCP3850 (three years or older) WiFi/Modem with the la= test firmware dated April 2015, it is a DOS.3 rated combo device. I would think it was a modem if only the Internet was effected... but also = affecting digital cable and the service technician saw where I could not tu= ne into digital channels (2208 and above) while the loss was happening (oth= er channels worked fine). Now the issue has gotten worse since the rains of 7/21/15. So what could be causing a unsteady signal, so I can inform COX to check th= eir part XYZ?? Net Uptime Monitor Failure Log (NetUptimeMonitor.com)Licensed to David Carm= ichael 7/25/2015 11:49:23 PM Log Start=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3DFailure Start Length7/25/2015 11:59:34 PM 0:00:117/26/2015 12:0= 2:34 AM 0:00:197/26/2015 12:17:13 AM 0:00:127/26/2015 12:21:36 AM 0:00:207/= 26/2015 12:24:22 AM 0:00:127/26/2015 12:27:01 AM 0:00:117/26/2015 12:42:11 = AM 0:00:137/26/2015 12:53:49 AM 0:00:107/26/2015 12:55:36 AM 0:00:117/26/20= 15 1:02:10 AM 0:00:117/26/2015 1:02:53 AM 0:00:147/26/2015 1:11:23 AM 0:00:= 207/26/2015 1:20:25 AM 0:00:137/26/2015 1:22:20 AM 0:00:197/26/2015 1:27:23= AM 0:00:107/26/2015 1:32:45 AM 0:00:147/26/2015 1:40:26 AM 0:00:127/26/201= 5 2:02:31 AM 0:00:127/26/2015 2:03:20 AM 0:00:127/26/2015 2:07:54 AM 0:00:1= 77/26/2015 2:28:03 AM 0:00:147/26/2015 2:29:54 AM 0:00:167/26/2015 2:33:18 = AM 0:00:177/26/2015 2:37:29 AM 0:00:187/26/2015 2:41:12 AM 0:00:157/26/2015= 2:48:11 AM 0:00:227/26/2015 2:58:21 AM 0:00:247/26/2015 3:06:25 AM 0:00:18= 7/26/2015 3:07:15 AM 0:00:167/26/2015 3:12:47 AM 0:00:117/26/2015 3:21:12 A= M 0:00:187/26/2015 3:35:27 AM 0:00:147/26/2015 4:00:40 AM 0:00:117/26/2015 = 4:01:39 AM 0:00:127/26/2015 4:17:01 AM 0:00:117/26/2015 4:18:33 AM 0:00:197= /26/2015 4:36:52 AM 0:00:137/26/2015 4:44:56 AM 0:00:177/26/2015 4:51:19 AM= 0:00:157/26/2015 4:56:41 AM 0:00:117/26/2015 5:03:17 AM 0:00:137/26/2015 5= :13:00 AM 0:00:177/26/2015 5:14:12 AM 0:00:14 ----------------------------------------------- "Time spent with cats is never wasted." - Sigmund Freud--------------------= --------------------------- --=20 ---=20 You received this message because you are subscribed to the Google Groups "= ACLUG Discussion" group. To unsubscribe from this group and stop receiving emails from it, send an e= mail to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected] For more options, visit https://groups.google.com/d/optout. =20 --=20 ---=20 You received this message because you are subscribed to the Google Groups "= ACLUG Discussion" group. To unsubscribe from this group and stop receiving emails from it, send an e= mail to aclug-discussion+unsubscribe-/JYPxA39Uh5TLH3MbocFF+G/[email protected] For more options, visit https://groups.google.com/d/optout. --_bee43d7d-39e4-43b3-a021-f35f07fccff2_ Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable <html> <head> <style><!-- .hmmessage P { margin:0px; padding:0px } body.hmmessage { font-size: 12pt; font-family:Calibri } --></style></head> <body class=3D'hmmessage'><div dir=3D'ltr'>It's good to have the documentat= ion. When the world was still on dail up I was running at top speed.&= nbsp; One day my speed dropped with no explanaiton why. When I called= the ISP I kept getting the answer "everything is ok".<br><br>I ordered a n= ew modem and had the same results. I logged my problems and began com= paring them with other technitions in the area. Someone was watching = the traffic, as a week and a half later I recieved a call indicating the IS= P had found a problem at the office modem bank and would be giving me three= months of high speed for free.<br><br>There are a couple of possiblities.&= nbsp; Experience tells me you are or have moisture in the line. (assu= ming it's cable and not cat5) To get the best connections we used to = wrap the connenting points in silicon gel and rubber tape.<br><br>The secon= d is that it may not be intermittent but rather metered. In otherword= s it may be intentional as a form of load balancing among your neighbors or= (as awful as it seems) a way to push a customer into a higher billing brac= ket through upgrades.<br><br>I'd recommend you send the logs to customer se= rvice. If that does not help, then as you are using the list here, po= int it out with customer service and indicate you have recurited other tech= nicians to scrutinize the project. If again that does not work the la= st option is making it public on a public board or even in the newspaper (a= nice editorial will get it fixed quite nicely).<br><br>Doing it this way y= ou will have followed the proper steps to escalation.<br>1. Concact the ret= ailer<br>2. Bring a witness<br>3. Bring multiple witnesses and evidence.<br= >4. Public shaming.<br><br>If this does not work your only and last option = is court.<br><br><div><hr id=3D"stopSpelling">From: [email protected]<br>Da= te: Sun, 26 Jul 2015 05:28:04 -0500<br>Subject: [aclug-L] COX Internet/Digi= tal Cable Help!?<br>To: [email protected]<br><br><div dir=3D"ltr"><div>C= OX Internet/Digital Cable Help!?<br></div><div><br></div>I am defaulting to= you guys for help.... as the onsite service technician says that I have a = strong signal by all the testing that he can do, and other than a number of= loose connections in my junction box he could not find anything wrong...ot= her than a bad voice line filter which he replaced.<div><br></div><div>I ha= ve had off and on troubles for about three years// yet when a technician sh= ows up there is nothing wrong!</div><div><br></div><div>The issue is.. I dr= op internet signal per my monitoring software (The Net Uptime Monitor V1.8.= 1 02/26/2014) for about 10-20 seconds.. this drop can happen as often= as every ten minutes or once every 12 hours I never make it to a thirteent= h hour! When this drop happens I also loose sync on my digital tuner = that is connected to my TIVO.</div><div><br></div><div>I have run the on si= te COX speed test and it even shows the drop of signal in their graph... bu= t my over all speed is greater than they support.</div><div><br></div><div>= I have an older Cisco DCP3850 (three years or older) WiFi/Modem with the la= test firmware dated April 2015, it is a DOS.3 rated combo device.</div><div= ><br></div><div>I would think it was a modem if only the Internet was effec= ted... but also affecting digital cable and the service technician saw wher= e I could not tune into digital channels (2208 and above) while the loss wa= s happening (other channels worked fine).</div><div><br></div><div>Now the = issue has gotten worse since the rains of 7/21/15.</div><div><br></div><div= >So what could be causing a unsteady signal, so I can inform COX to check t= heir part XYZ??</div><div><br><div><div>Net Uptime Monitor Failure Log (Net= UptimeMonitor.com)</div><div>Licensed to David Carmichael</div><div> <= /div><div>7/25/2015 11:49:23 PM<span class=3D"ecxApple-tab-span" style=3D"w= hite-space:pre;"> </span>Log Start</div><div>=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D= =3D=3D=3D=3D</div><div>Failure Start <span class=3D"ecx= Apple-tab-span" style=3D"white-space:pre;"> </span>Length</div><div>7/25/20= 15 11:59:34 PM<span class=3D"ecxApple-tab-span" style=3D"white-space:pre;">= </span>0:00:11</div><div>7/26/2015 12:02:34 AM<span class=3D"ecxApple-tab-= span" style=3D"white-space:pre;"> </span>0:00:19</div><div>7/26/2015 12:17:= 13 AM<span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0= :00:12</div><div>7/26/2015 12:21:36 AM<span class=3D"ecxApple-tab-span" sty= le=3D"white-space:pre;"> </span>0:00:20</div><div>7/26/2015 12:24:22 AM<spa= n class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:12</d= iv><div>7/26/2015 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AM<span class=3D"ecxApple-tab-span" style=3D"white-spac= e:pre;"> </span>0:00:10</div><div>7/26/2015 1:32:45 AM<span class=3D"ecxApp= le-tab-span" style=3D"white-space:pre;"> </span>0:00:14</div><div>7/26/2015= 1:40:26 AM<span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </= span>0:00:12</div><div>7/26/2015 2:02:31 AM<span class=3D"ecxApple-tab-span= " style=3D"white-space:pre;"> </span>0:00:12</div><div>7/26/2015 2:03:20 AM= <span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:1= 2</div><div>7/26/2015 2:07:54 AM<span class=3D"ecxApple-tab-span" style=3D"= white-space:pre;"> </span>0:00:17</div><div>7/26/2015 2:28:03 AM<span class= =3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:14</div><div= >7/26/2015 2:29:54 AM<span class=3D"ecxApple-tab-span" style=3D"white-space= :pre;"> </span>0:00:16</div><div>7/26/2015 2:33:18 AM<span class=3D"ecxAppl= e-tab-span" style=3D"white-space:pre;"> </span>0:00:17</div><div>7/26/2015 = 2:37:29 AM<span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </s= pan>0:00:18</div><div>7/26/2015 2:41:12 AM<span class=3D"ecxApple-tab-span"= style=3D"white-space:pre;"> </span>0:00:15</div><div>7/26/2015 2:48:11 AM<= span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:22= </div><div>7/26/2015 2:58:21 AM<span class=3D"ecxApple-tab-span" style=3D"w= hite-space:pre;"> </span>0:00:24</div><div>7/26/2015 3:06:25 AM<span class= =3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:18</div><div= >7/26/2015 3:07:15 AM<span class=3D"ecxApple-tab-span" style=3D"white-space= :pre;"> </span>0:00:16</div><div>7/26/2015 3:12:47 AM<span class=3D"ecxAppl= e-tab-span" style=3D"white-space:pre;"> </span>0:00:11</div><div>7/26/2015 = 3:21:12 AM<span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </s= pan>0:00:18</div><div>7/26/2015 3:35:27 AM<span class=3D"ecxApple-tab-span"= style=3D"white-space:pre;"> </span>0:00:14</div><div>7/26/2015 4:00:40 AM<= span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:11= </div><div>7/26/2015 4:01:39 AM<span class=3D"ecxApple-tab-span" style=3D"w= hite-space:pre;"> </span>0:00:12</div><div>7/26/2015 4:17:01 AM<span class= =3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:11</div><div= >7/26/2015 4:18:33 AM<span class=3D"ecxApple-tab-span" style=3D"white-space= :pre;"> </span>0:00:19</div><div>7/26/2015 4:36:52 AM<span class=3D"ecxAppl= e-tab-span" style=3D"white-space:pre;"> </span>0:00:13</div><div>7/26/2015 = 4:44:56 AM<span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </s= pan>0:00:17</div><div>7/26/2015 4:51:19 AM<span class=3D"ecxApple-tab-span"= style=3D"white-space:pre;"> </span>0:00:15</div><div>7/26/2015 4:56:41 AM<= span class=3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:11= </div><div>7/26/2015 5:03:17 AM<span class=3D"ecxApple-tab-span" style=3D"w= hite-space:pre;"> </span>0:00:13</div><div>7/26/2015 5:13:00 AM<span class= =3D"ecxApple-tab-span" style=3D"white-space:pre;"> </span>0:00:17</div><div= >7/26/2015 5:14:12 AM<span class=3D"ecxApple-tab-span" style=3D"white-space= :pre;"> </span>0:00:14</div><div><br></div><div><br></div><div><br clear=3D= "all"><div><div class=3D"ecxgmail_signature"><div dir=3D"ltr"><div><div dir= =3D"ltr"><div><u><br></u></div><div><u>------------------------------------= -----------</u><br></div><div><font face=3D"georgia, serif" color=3D"#783f0= 4">"Time spent with cats is never wasted." <b>- Sigmund Freud</b></font></d= iv><div><u>-----------------------------------------------</u></div></div><= /div></div></div></div> </div></div></div></div> <BR> -- <br> <br> --- <br> You received this message because you are subscribed to the Google Groups "= ACLUG Discussion" group.<br> To unsubscribe from this group and stop receiving emails from it, send an e= mail to <a href=3D"mailto:aclug-discussion+unsubscribe-/[email protected]">ac= lug-discussion+unsubscribe-/[email protected]</a>.<br> For more options, visit <a href=3D"https://groups.google.com/d/optout" targ= et=3D"_blank">https://groups.google.com/d/optout</a>.<br></div> = </div></body> </html> <p></p> -- <br /> <br /> --- <br /> You received this message because you are subscribed to the Google Groups &= quot;ACLUG Discussion" group.<br /> To unsubscribe from this group and stop receiving emails from it, send an e= mail to <a href=3D"mailto:aclug-discussion+unsubscribe-/[email protected]">ac= lug-discussion+unsubscribe-/[email protected]</a>.<br /> For more options, visit <a href=3D"https://groups.google.com/d/optout">http= s://groups.google.com/d/optout</a>.<br /> --_bee43d7d-39e4-43b3-a021-f35f07fccff2_--