Re: Making the Case for Usability

Mitchell Gass <[email protected]>
Newsgroups gmane.org.user-groups.bay-area
Message-ID <[email protected]>
At 11:29 AM 6/10/2009, RH wrote:
>Can anyone share any thoughts or studies around justifying usability 
>research within a large corporate environment? If so, it would be 
>greatly appreciated. Specifically, I'm interested in ROI for 
>performing usability and user experience work for Web sites or 
>applications versus not doing so.

The book Cost-Justifying Usability

   http://www.amazon.com/Cost-Justifying-Usability-Second-Interactive-Technologies/dp/0120958112/

is one place to start.

Mitchell Gass
uLab | PDA: Learning from Users | Designing with Users
Berkeley, CA 94707 USA
+1 510 525-6864 office
+1 415 637-6552 mobile
+1 510 525-4246 fax
http://www.participatorydesign.com/
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