A Surprising Opportunity To Educate Conde Nast on Usability

~ Just had to share an experience I had today with Conde Nast after a  
frustrating back and forth with them regarding their ridiculous  
security and login functionality for one of their digital readers. The  
result of 2 weeks of this was a phone call this evening.

I ended up in a 15 min. conversation with someone very high up for  
whom it seemed a gigantic eye opener that indeed, there are cognitive  
scientists and engineers and designers who have developed and are  
developing indeed standards on security functionality (login, forget  
password, etc. etc.). This was a good manager - one who instead of  
going through some sort of emotional song and dance excuse for their  
poorly designed system actually asked me where he could learn about  
standards and then went on to fill me with questions such as 'who does  
this kind of work' and exclamations such as 'gee, I never thought  
about that before re passwords and security' etc. and are there white  
papers on this and whom to contact, etc. (I sent them to ACMCHI's site).

I hope somebody in CHI ends up getting some work someday as a result  
of this moment of "evangelism" and education. Actually, I hope maybe  
someday I myself will work again for that matter. But as for these  
special moments of enlightenment, I'm hoping I might have the  
opportunity to do the same when I'm in Washington, DC come July - who  
knows.

Best,
LjRose
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