Re: Recommended issue tracking system?

Yeah, trac is pretty good for software development projects, but not  
that great for customer service email response handling, e.g., it  
doesn't offer much in terms of getting tickets in via email, routing  
the tickets, alerting if the tickets haven't been responded too on  
time, etc.

On Dec 7, 2005, at 09:25, nEO (a.k.a. gentoo.cn) wrote:

> 2005/12/7, Bjørn Stabell <[email protected]>:
>> We're looking for something that is very user-friendly and very
>> suitable to big customer service organizations; getting hundreds of
>> emails every day.  Does anyone have experience they can share?  It
>> should run on Linux (unless there are very good arguments against it)
>> and be open source (unless there are good arguments against it).
>>
>> Rgds,
>> -- Bjorn
>
> Do you try trac?
> http://projects.edgewall.com/trac/
>
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