Re: Recommended issue tracking system?

You have tried vTiger already? I only heard positives about that one, 
but it includes probably too many functions.

http://www.vtiger.com/index.php

Bjørn Stabell wrote:

> Yeah, trac is pretty good for software development projects, but not  
> that great for customer service email response handling, e.g., it  
> doesn't offer much in terms of getting tickets in via email, routing  
> the tickets, alerting if the tickets haven't been responded too on  
> time, etc.
>
> On Dec 7, 2005, at 09:25, nEO (a.k.a. gentoo.cn) wrote:
>
>> 2005/12/7, Bjørn Stabell <[email protected]>:
>>
>>> We're looking for something that is very user-friendly and very
>>> suitable to big customer service organizations; getting hundreds of
>>> emails every day.  Does anyone have experience they can share?  It
>>> should run on Linux (unless there are very good arguments against it)
>>> and be open source (unless there are good arguments against it).
>>>
>>> Rgds,
>>> -- Bjorn
>>
>>
>> Do you try trac?
>> http://projects.edgewall.com/trac/
>>
>> -- 
>> I'm the one, powered by nEO
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