Remote Administration for Tech Support (was re multisession CD burning)

On 06/12/11 15:12, Ross Hamblin wrote:
> On 05/12/11 12:31, Bruce Clement wrote:
>
>> That's what I've left mum with ... a set of notes on the process.
>>
>> Problem is she's 85 and anything I can do to simplify the process is well
>> worth it, both in terms of her user experience and my support time.
>>
>>
> I have set up similar for my mother who is in same age group. I found
> adding the button to the toolbar seemed to make the difference for her,
> changing it from fairly complex (in her eyes) process involving several
> clicks and choices to a quite simple, step by step, click through
> process. I did have the advantage of setting it up for her during a
> visit though so did not need to take her through that part by phone/email.
>

I have to say i've really appreciated 'teamviewer' lately.  Most
particularly because I run Linux, Dad runs Windows, and it 'just works'.
Free for noncommercial use.
I used to use VNC for remote admin purposes but it's not anywhere near
as efficient.  Because Teamviewer is instigated client-side it also
saves the need to pinhole stuff through NAT devices...

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