Re: ADSL provisioning Q

I think this is definitely an issue you should take up with both the 
gaining and losing service providers, particularly if it was a "fast 
churn" type migration, as the losing service provider would be notified 
of the loss.  Even if it is not "fast churn", if the ADSL connection was 
on the same line, then the losing service provider should know their 
service has been terminated.

You should check your contract with the losing service provider to see 
what notice obligations you have under that and whether they comply with 
applicable industry codes (eg 
http://www.commsalliance.com.au/Documents/consumers).  It would be worth 
checking your contract with the gaining service provider while you are 
at it, and their website, regarding what representations they make about 
notifying the losing service provider.

Ultimately the cost of pursuing them may not be worth it, but you could 
always refer them to the Telecommunication Industry Ombudsman if you 
aren't happy with their response: www.tio.com.au

Hope that helps!


Kind Regards


*Andrew Perry*
Director - Legal & Technology

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Voytek Eymont wrote:
> is anyone familiar with ADSL provisioning?
>
> I recently changed ADSL provider, and, now discovered I was still being
> billed on my credit card for the service that no longer existed (from my
> perspective);
>
> the old provider claims they were not notified and, were not aware service
> was no longer used (and, refused to credit charges);
>
> surely as another provider provisions ADSL service, the former provider
> can determine their service is no longer connected ?
>
> [the new provider was supposed to transfer the services, the old provider
> claims they were not told to terminate ADSL}
>
>

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