Re: ADSL provisioning Q

On Tue, July 28, 2009 9:22 am, Andrew Perry wrote:
> I think this is definitely an issue you should take up with both the
> gaining and losing service providers, particularly if it was a "fast churn"
> type migration, as the losing service provider would be notified of the
> loss.  Even if it is not "fast churn", if the ADSL connection was on the
> same line, then the losing service provider should know their service has
> been terminated.

Andrew, thanks

that's exactly my point to the former provider, you should have been aware
service is no longer used

> You should check your contract with the losing service provider to see
> what notice obligations you have under that and whether they comply with
> applicable industry codes (eg
> http://www.commsalliance.com.au/Documents/consumers).  It would be worth
> checking your contract with the gaining service provider while you are at
> it, and their website, regarding what representations they make about
> notifying the losing service provider.

well, I was approached by them with 'leave it to us, we'll do it all for you'

nonetheless, as much as they might have failed to notify former provider,
I still think it's not reasonable for former provider to keep billing my
card


> Ultimately the cost of pursuing them may not be worth it,

ofcourse it's not, after all, it's like 39.95 x 3 or something like that
but I got annoyed they way the former provider dealt with it.

just the same, it goes both ways, it can't be worth their time, either


-- 
Voytek

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