Re: Teksavvy -- unfortunate news

On 05/15/11 18:47, Brad Barnett wrote:
>
>
> Hey all,
>
> Just a note to be wary of Teksavvy.  They've grown too fast, and are
> having *severe* customer service issues.
>
> I used to be a client, back when I lived in DSL available areas.  Loved
> them.  Top notch.  Superb tech support, excellent customer service.
>
> My understanding is that since they now sell leased cable lines, and
> replacement Bell phone service, they have tripled in size... and very,
> very quickly.
>
> There were issues with all stages of my sign up / transfer from Bell to
> Teksavvy for landline service.  Some minor, some severe.  Considering
> that these issues spanned several customer service reps, over several
> calls, it most certainly was not a one off.
>
> They may recover, and frankly I hope they do.  However, right now, I
> can't recommend them to anyone on the corporate side, and I'm reluctant
> to point residential sign ups in their direction.
>
>
>
I never would recommend them to a non-techy customer.
They have always been too far from having control of the physical
provider (they rely on Bell and Rogers to fix physical problems).
If you're lucky enough (or in some cases, have the knowledge) not to
need to call, the savings quickly pays off.

I kind of wonder if the problems have a lot to do with the
un-cooperativeness of Bell and Rogers. :-)

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